Ricky Kosonen
Craigieburn,VIC
Summary
I am dynamic possessing first-rate communication, recordkeeping and time management skills. Extensive knowledge of suggestive selling techniques, inventory management and special event coordination. Offering almost a years experience performing general supervisory and management duties, including employee scheduling and handling customer concerns.
I am well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
2
2
years of professional experience
1
1
Certification
7
7
years of post-secondary education
Work History
Front of House Supervisor
NYC Bagels
11.2024 - 01.2025
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Managed dining and bar costs by conducting weekly depletion analysis.
- Spearheaded daily social media presence to engage with customers and expand customer base.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Front of House Employee
McDonald's
04.2023 - 10.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Accurately operated cash register to process customer payments.
Education
YEAR 12 -
AITKEN COLLEGE
10-2024
YEAR 6 -
MOUNT RIDLEY COLLEGE
02.2012 - 12.2018
Skills
- Upselling strategies
- Social media marketing
- Meeting deadlines
- Workplace safety
- Brand representation
- Staff motivation
- Creativity and innovation
- Hard-working
- Ability to bring others around me up
Accomplishments
- Achieved an award by introducing best idea for Hume City councils "Illuminate Challenge."
- Played with a team of 20 teammates at my local footy club, in which we won a preliminary final, making the grand final.
- Becoming Co-leader of my schools Interact Club.
- A wellbeing leadership position at school.
Certification
- Working with Children's check
- Certificate II in First Aid (HLTAID011)
Extracurricular activities
- Played AFL at Greenvale Jets and Craigieburn Eagles for a combined 11 years.
- Co-Leader of Interact Club
Timeline
Front of House Supervisor
NYC Bagels
11.2024 - 01.2025
Front of House Employee
McDonald's
04.2023 - 10.2023
YEAR 6 -
MOUNT RIDLEY COLLEGE
02.2012 - 12.2018
YEAR 12 -
AITKEN COLLEGE
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