Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic
RICKY LUANGRATH

RICKY LUANGRATH

BONNYRIGG,Australia

Summary

Energetic and member-focused fitness professional passionate about delivering an exceptional gym experience. Skilled in engaging with members, boosting motivation, and creating a positive, results-driven environment. Thrives in fast-paced settings while keeping the space organised, welcoming, and inspiring.

Overview

8
8
years of professional experience

Work History

Warehouse Supervisor

Furnware Group
Prestons, Australia
08.2021 - Current
  • Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
  • Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
  • Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
  • Hitting and exceeding target KPI's consistently
  • Managed daily warehouse operations and ensured efficient workflow.
  • Trained and mentored staff on safety protocols and operational procedures.

Customer Experience Consultant

Furnware Group
Prestons, NSW
05.2024 - 12.2024
  • Analyzed customer feedback to enhance service delivery and user experience.
  • Collaborated with cross-functional teams to develop strategic improvement initiatives.
  • Assisted customers with inquiries and resolved issues through effective communication.
  • Maintained knowledge of company products and services to effectively assist customers.

Football Referee (Oztag)

Fairfield City Oztag
Fairfield, Australia
01.2018 - Current
  • Demonstrated strong knowledge of football rules, applying them consistently throughout each match.
  • Contributed to the smooth running of games by efficiently managing on-field disputes and conflicts between players.
  • Built trust among players, coaches, and spectators by demonstrating professionalism and integrity in every game situation.

Cafe Manager

Soul Origin
Liverpool, Australia
01.2019 - 01.2021
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.

Education

Certificate 3 - Warehousing And Supply Chain Operations -

TAFE NSW
NSW
01-2021

High School Certificate -

Liverpool Boys High School
Liverpool, NSW
09-2017

Diploma of Leadership And Management - Rabbitohs Institute of Sports Management

TAFE NSW
NSW

Diploma of Sport, Aquatics And Recreation Management - Rabbitohs Institute of Sports Management

TAFE NSW
NSW

CERTIFICATE 3 - FITNESS -

TAFE NSW
NSW

Skills

  • Order Picking
  • Loading and unloading
  • Team supervision
  • Customer service
  • Time management
  • Staff training
  • Workplace Cleanliness
  • Team Management
  • Problem solving
  • Relationship building

Hobbies and Interests

  • Gym
  • Oztag
  • Morning workout classes
  • Volunteered at Marathons
  • Playing at a Social and representative level
  • Coaching
  • Refereeing
  • Running
  • Occasional Running on the Weekends
  • Ran marathons and Half Marathons

References

  • Troy Taylor, Furnware Group, National Warehouse Manager Contact details upon request
  • Alex Lai, Fairfield City Oztag, Manager, Contact details upon request

Timeline

Customer Experience Consultant

Furnware Group
05.2024 - 12.2024

Warehouse Supervisor

Furnware Group
08.2021 - Current

Cafe Manager

Soul Origin
01.2019 - 01.2021

Football Referee (Oztag)

Fairfield City Oztag
01.2018 - Current

Certificate 3 - Warehousing And Supply Chain Operations -

TAFE NSW

High School Certificate -

Liverpool Boys High School

Diploma of Leadership And Management - Rabbitohs Institute of Sports Management

TAFE NSW

Diploma of Sport, Aquatics And Recreation Management - Rabbitohs Institute of Sports Management

TAFE NSW

CERTIFICATE 3 - FITNESS -

TAFE NSW

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RICKY LUANGRATH