Ricky Moore
Monterey,Australia
Summary
Dynamic leader with a proven track record in customer engagement and retention at Business First Solutions Ltd. Skilled in team leadership, problem-solving, and enhancing client loyalty. Adept at multitasking, time management, and delivering top-notch service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Account Manager
Business First Solutions Ltd
Norwich, UK
10.2017 - 11.2024
- Managed a team of 9 members, overseeing customer accounts for mobile network services.
- Identified opportunities for cross-selling additional products or services to existing customers.
- Handled 50+ clients, providing technical support and ensuring accurate billing for data, calls, and SMS.
- Supported business development and recruited staff for telecom and security divisions.
- Produced client-specific reports and quoted network tariffs.
- Provided customer service to existing clients by responding to inquiries and resolving complaints.
Key Account Manager
SEE PLC
Essex, UK
10.2013 - 06.2017
- Managed high-profile accounts and a customer call center.
- Led budget management, sales, and reporting activities.
- Coordinated weekly meetings and ensured escalation support for a team of 4.
- Managed estate, mobilization schedules, and internal recruitment.
Hospitality Worker
Jack Backpackers
Ciarns, Cairns
07.2015 - 03.2016
- Housekeeping
- Bartender
- Sales, Selling Tours
- Backpacker Rep
- Operated cash registers accurately and efficiently during peak hours of business.
- Collaborated with housekeeping and maintenance teams to ensure rooms met company standards.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Monitored inventory levels for all items used in the hospitality area.
Education
Level 2 - Furniture Making & Installation
Norwich City College
United Kingdom06-2006
High School Diploma -
Taverham High School
Norwich05-2004
Skills
- Team Leadership & Motivation
- Customer Satisfaction & Retention
- Time Management & Multitasking
- Customer Feedback & Reporting
- Technical Support & Troubleshooting
- Internal Recruitment & Staff Training
Timeline
Customer Account Manager
Business First Solutions Ltd
10.2017 - 11.2024
Hospitality Worker
Jack Backpackers
07.2015 - 03.2016
Key Account Manager
SEE PLC
10.2013 - 06.2017
Level 2 - Furniture Making & Installation
Norwich City College
High School Diploma -
Taverham High School
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