RICKY MUDYITO
17 EDEYS RUN HAMPTON PARK VIC 3976,VIC
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Trustworthy and dedicated IAM AUST with 15 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
CUSTOMER SERVICE CASHIER
03.2020 - 07.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Process Worker
Chocolate Production
08.2020 - 02.2021
- Prepared, boxed, and staged outgoing shipments.
- Weighed and measured items to prevent waste and meet quality standards.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Maintained compliance with health, safety, and environment practices.
Call Center Customer Service Specialist
ANZ Banking Group
02.2017 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over [Number] calls per shift to meet fast-paced call center demands.
Customer Service Officer
IAM
07.2006 - 10.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Receptionist Administrator
Disability Employment Services
06.2003 - 08.2006
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Education
No Degree - Business Administration And Management
KEYS INSITUTE
Docklands, VIC09.2022
Skills
- Advising and Coaching
- Recording Counts
- Telephone Management
- PCI (Payment Card Industry)
- Retail Merchandising
- Cash Register Operation
- Stockroom Management
- Wrapping and Boxing
- Till Counting
Certification
- Business Administration Training - 2 years
- Licensed: CAR
swimming/painting/gym/drawing
LOVE SWIMMING
GYM
OUTDOORS
NATURE
PAINTING
DRAWING
MEDITATING
Timeline
Process Worker
Chocolate Production
08.2020 - 02.2021
Customer Service Cashier
CUSTOMER SERVICE CASHIER
03.2020 - 07.2022
Call Center Customer Service Specialist
ANZ Banking Group
02.2017 - 08.2019
Customer Service Officer
IAM
07.2006 - 10.2017
Receptionist Administrator
Disability Employment Services
06.2003 - 08.2006
No Degree - Business Administration And Management
KEYS INSITUTE
Similar Profiles
SIMRAN JEET KAURSIMRAN JEET KAUR
Cosmic Donair & Pizza at Customer Service CashierCosmic Donair & Pizza at Customer Service Cashier
Brandon HerreraBrandon Herrera
Volunteer at Customer Service CashierVolunteer at Customer Service Cashier
Royce DinkinsRoyce Dinkins
Chick-fil-A at Customer Service, Cashier, Clean up the Store, EtcChick-fil-A at Customer Service, Cashier, Clean up the Store, Etc
DUC QUANG DINHDUC QUANG DINH
Cashier at Customer Service CashierCashier at Customer Service Cashier
Warnakulasooriya Dehiwala Arachchige Chinthika Sandali CostaWarnakulasooriya Dehiwala Arachchige Chinthika Sandali Costa
Junior Executive - Overseas Holidays at NKAR Travel & Tours (PVT)LtdJunior Executive - Overseas Holidays at NKAR Travel & Tours (PVT)Ltd