Ricky Nguyen

• Handled incidents of theft by following established protocols, ensuring the safety and well-being of all involved parties, and politely requesting the perpetrator to leave the premises to maintain a positive and secure environment.
• Regularly checked and maintained alarms on devices stored outside, proactively preventing theft and ensuring the security of valuable assets.
• Delivered outstanding customer service to ensure a satisfying and positive transaction experience for each customer.
• Handled high-risk, expensive items with care, carefully unpacking them and securely storing them away in accordance with established protocols to ensure their safety and integrity.

Worked as a crew member in Nandos which involved the tasks of

• Successfully managed inventory by handling new deliveries each week and conducting weekly stock-taking, resulting in a 95% inventory accuracy rate and ensuring products were consistently available for customers.
• Provided exceptional customer service by promptly and accurately handling customer requests and taking orders using the POS system
• Managed inventory by unpacking and organising new delivery items, and rotating stock to ensure products were always fresh and available for customers
• Streamlined the delivery process by coordinating and expediting food between Uber drivers and the kitchen, resulting in a reduction delivery times and an increase in customer satisfaction ratings.

• Conducted accurate and efficient weekly stock-taking,
• Ensured consistent product availability by monitoring inventory levels and restocking products as needed, resulting in an improvement of product availability and improving overall customer satisfaction ratings.
• Contributed to the development of new staff by actively participating in their training, sharing industry knowledge and best practices.
• Successfully handled both customer service and food preparation duties while working overnight, ensuring timely and accurate order processing, maintaining food quality and safety standards, and providing excellent customer service.
• Maintained a clean and organised work environment by regularly taking out rubbish and cardboard boxes to the bin compressor, and organizing the storage area, resulting in improved safety standards and a more efficient workflow.