Ricky Tanuwijaya
Melbourne,VIC
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
The Langham Hotel
03.2023 - Current
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction and efficient restaurant section rotation
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Food and Beverage Attendant
The Langham Hotel
11.2022 - 03.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Trained new staff members on company policies and procedures.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Personal Banking Associate
HSBC Bank
08.2021 - 02.2022
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
Certificate IV of Kitchen Management - Cookery
Academia Institute
Melbourne, VIC04.2024
Bachelor of Hotel And Resort Management - Hotel Management
William Angliss Institute of TAFE
Melbourne, VIC08.2020
Diploma of Hospitality - Hospitality Industry
William Angliss Institute of TAFE
Melbourne, VIC06.2019
Skills
- Telephone Reception
- Reservations Management
- Server Support
- Team Collaboration
- Seating Arrangements
- Guest Relations
- Customer Service
Accomplishments
- Supervised team of 15 staff members.
Affiliations
Mijieli
+61 406 050 628
Katrina
+61 452 6552 542
Languages
Indonesian
Native or Bilingual
English
Professional Working
Certification
Responsible Service of Alcohol
Timeline
Host
The Langham Hotel
03.2023 - Current
Food and Beverage Attendant
The Langham Hotel
11.2022 - 03.2023
Personal Banking Associate
HSBC Bank
08.2021 - 02.2022
Certificate IV of Kitchen Management - Cookery
Academia Institute
Bachelor of Hotel And Resort Management - Hotel Management
William Angliss Institute of TAFE
Diploma of Hospitality - Hospitality Industry
William Angliss Institute of TAFE
Responsible Service of Alcohol
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