Rico Aliva
Collingwood Park,QLD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Casual Labourer
Landworx Maintenance Solutions
06.2024 - Current
- · Travelling to different worksites and performing various soft-scaping assignments such as lawn maintenance, gardening, fencing and general labour duties around Brisbane.
- · Liaising with clients and management to ensure the clients expectations are clear and their needs are satisfied.
- Co-operating with team members to ensure the assignment is performed correctly and performing duties autonomously where required.
- · Building and maintaining relationships with new and existing clients to ensure their business was secured for future assignments.
- · Adhering to strict company guidelines and procedures to ensure assignments were performed in a safe and timely manner.
Assistant Roadside Consultant
RACQ
09.2023 - 02.2024
- · Receiving a high volume of inbound calls from members and assisting members with their Roadside needs.
- · Directing members to the proper channels if they had any member enquires or complaints, also assisting non-members to join RACQ or directing them to appropriate services.
- · Ensuring members details are handled in correspondence to strict policies and guidelines.
- · Developing and maintaining knowledge on system applications, policies and agreements associated with RACQ Roadside.
- · Consistently reaching KPIs set by leadership while providing quality assistance to members efficiently and professionally.
Client Service Officer
Queensland Health
06.2021 - 09.2022
- · Accurately performing payroll functions e.g., HR master data maintenance and rostering using systems such as WFM and SAP.
- · Communicating with various stakeholders when required to ensure documents received are accurate and meet standard processing requirements.
- · Ensuring relationships with work colleagues are developed and maintained to ensure exceptional customer service and efficient service delivery.
- · Investigating payroll matters and correcting identified errors in line with standard enquiry procedures.
Administrative Officer
Vita Group
09.2020 - 12.2020
- · Accurately performing high volumes of observation data from video footage.
- Compiling data respectively into separate spreadsheets using Microsoft Excel.
- · Reporting discrepancies and problems in data and footage to supervisor.
- · Complying with company data security and policies.
Quality Assurance Officer
Electoral Commission Queensland
08.2020 - 09.2020
- · Accurately entering high volumes of electoral data from documents.
- · Reviewing source data against system data and identifying errors.
- · Ensuring shipping address is correct to ensure electors receive ballot paper.
- · Adhering to strict confidentially protocols and guidelines.
- · Obtaining and researching further information for incomplete documents where possible.
- · Filing a high volume of electoral votes and shipping documents in a timely manner.
Education
High School Certificate -
The Hills Sport High School
Seven Hills, NSW10.2018
Skills
- Customer Service
- Time Management
- Attention to Detail
- Problem-Solving
- Excellent Communication
- Computer Skills
- Organizational Skills
- Managing confidential information
- 60 WPM typing speed
- Proficient user of Microsoft Suite
Additional Information
References available upon request.
Timeline
Casual Labourer
Landworx Maintenance Solutions
06.2024 - Current
Assistant Roadside Consultant
RACQ
09.2023 - 02.2024
Client Service Officer
Queensland Health
06.2021 - 09.2022
Administrative Officer
Vita Group
09.2020 - 12.2020
Quality Assurance Officer
Electoral Commission Queensland
08.2020 - 09.2020
High School Certificate -
The Hills Sport High School
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