Rida- E Zainab
Prahran,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Remunerator
Customer Service Officer
Melbourne, VIC
05.2023 - 10.2023
- Responded to all inbound customer service inquiries promptly and professionally, addressing issues such as late payments and rectifying payment errors
- Utilized the online database, iBAS, to update and maintain accurate customer contact information, ensuring data integrity and compliance
- Collaborated with the novated lease sales department to refer customers and provided efficient and empathetic problem-solving for customer inquiries via email/web channels.
- Negotiated contracts with customers to ensure mutually beneficial outcomes.
Bill Gosling
Customer Relations Officer
Ontario, CANADA
10.2021 - 12.2022
- Dynamic role at CAA roadside assistance, providing primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies addressing customer needs
- Collecting data including address, emergency service required and dispatching the emergency team
- Answered constant flow of customer calls with minimal wait times. Developed and implemented strategies to improve sales team performance.
TD ( Toronto- Dominion) Bank
Contact Center Representative
Toronto, CANADA
02.2020 - 06.2021
- Handle inbound customer calls & Resolve customer complaints and inquiries effectively
- Provide accurate information to customers regarding banking products, services, and account inquiries. Assist customers with account transactions
- Responded to inquiries from customers regarding credit card terms and conditions.Provided detailed information on fees, interest rates, payment methods, rewards programs and other related topics.
Education
BACHELORS OF SCIENCE -
Shalamar medical college
01.2019
O & A LEVEL -
Beaconhouse school
01.2013
Skills
- Teamwork
- Complex problem solving
- Accepting responsibilities
- Project management
- Dedicated work ethics
- Eye for detail and accuracy
- Strong communication
- Leadership
- MS Office
- Data Entry
- Inquiry Resolution
- Customer-Focused
- Inbound And Outbound Calling
- Call Documentation
- Call Logging
- Sales Promotion
Timeline
Remunerator
Customer Service Officer
05.2023 - 10.2023
Bill Gosling
Customer Relations Officer
10.2021 - 12.2022
TD ( Toronto- Dominion) Bank
Contact Center Representative
02.2020 - 06.2021
BACHELORS OF SCIENCE -
Shalamar medical college
O & A LEVEL -
Beaconhouse school
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