RIDA SIDDIQUI
Summary
A self-driven individual who can address policy implementation and change management with creative and innovative approach. Strong understanding of evolving industry and market demands. Offers 6 years of expertise in benefits administration, compensation structuring and recruitment. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administration Assistant
Efficient Fashion Services Pty Ltd
04.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Processing orders that have been received by phone or email, including arranging shipments, handling customer service issues, and updating records
- Tracking inventory levels to ensure that orders are filled accurately and efficiently
- Entering order details into computerized accounting systems to track costs and profits
- Communicating with customers about order status and shipping details as required.
Human Resources Manager
Knowza Learning Solutions Pvt Ltd (SMC)
12.2020 - 04.2022
- Currently working with them remotely
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives
- Managed full-cycled human resource operational activities to maximize HR employee performance
- Develop hiring and recruitment policies to maximize HR employee performance
- Develop hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals
- Created and implemented exit and interviews program process
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training
- Supervised and guided personnel to eliminate downtime and boost productivity.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Manager Operations/HR/Admin
Molecule Pakistan
04.2017 - 03.2020
- Setup the Operations department in the firm
- Determining needs, hiring employees, overseeing the assignments of employees and planning staff development
- Managing administration, quality assurance programs, supervising, monitoring existing processes and analyzing their effectiveness; and creating strategies to improve productivity and efficiency
- Responsible for overseeing and leading the work of a group of people.
Human Resources & Administration Manager
Molecule Pakistan
01.2016 - 03.2017
- Developed a Human Resource department in the firm
- Responsible for recruiting, screening, interviewing and placing workers
- Handle employee relations, payroll and benefits and training
- Plan, direct and coordinate the administrative functions of an organization.
Customer Services Executive
Premier Furniture
08.2015 - 12.2015
- Correspondence with clients via phone calls and emails
- Preparing proposals and financial budgets as per client's requirement
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Communicate and coordinate with internal departments.
Education
Master's in Public Administration -
Virtual University of Pakistan
09.2020
Bachelor's in Commerce -
University of Karachi
02.2015
Skills
- Critical Thinking
- Handling Pressure
- Leadership
- Problem Solving
- MS Word
- MS Excel
- MS PowerPoint
- Adaptability
- Fully aware of the Data Protection Act
- Experience of working with and handling confidential data
- In depth understanding of employment law legalisation
- Able to maintain high standards of work and meet deadlines
- Can accurately enter sensitive computer data and update manual records
- Have previously developed a central database for all of a company's relevant HR documentation
- A capable team player who is able to liaise with people at all levels
- Easy going and approachable
- Flexible, adaptable and open to change
- Can work on own initiative
- Ability to multitask and prioritise key tasks
- Workflow Coordination
- Report Generation
- Supply Replenishment
- Meeting Coordination
- Business Correspondence Writing
- Project Management
Timeline
Administration Assistant
Efficient Fashion Services Pty Ltd
04.2023 - Current
Human Resources Manager
Knowza Learning Solutions Pvt Ltd (SMC)
12.2020 - 04.2022
Manager Operations/HR/Admin
Molecule Pakistan
04.2017 - 03.2020
Human Resources & Administration Manager
Molecule Pakistan
01.2016 - 03.2017
Customer Services Executive
Premier Furniture
08.2015 - 12.2015
Master's in Public Administration -
Virtual University of Pakistan
Bachelor's in Commerce -
University of Karachi
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