Riddhi Brahmbhatt
Pimpama,QLD
Summary
Dynamic admissions professional with extensive experience at Navitas Ltd, excelling in admissions processing and regulatory compliance. Proven track record in building relationships and leading teams to achieve organizational goals. Proficient in problem-solving and report preparation, ensuring a seamless admissions experience for prospective students. Committed to delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Admissions Officer
Navitas Pty Ltd
Brisbane, QLD
07.2023 - Current
- Completing the end-to-end enrollment process, including the entering of full student records in Navigate, assessing student documents to meet the admission requirements, checking financials, generating Confirmation of Enrollments, and reporting.
- Processes, data, and lead handling relating to the Tertiary Admission Centres (UAC, VTAC, and QTAC) to ensure offer round participation is confirmed, student offers are sent, and assess data for reporting purposes.
- Assisting with on-call and online communications with prospective students, parents, and influencers as additional support to the sales team when required.
- Resolved problems that arose during the admissions process in a professional manner.
- Ensured compliance with applicable laws pertaining to higher education admissions processes.
- Assisting with on-call and online communications with prospective students, parents, and influencers as additional support to the sales team when required.
- Assessing new international student applications, advising stakeholders, and processing their documentation.
- Prepared reports summarizing admissions data, such as the number of applicants accepted, denied, and waitlisted.
Team Leader
E-Help Education & Migration
Brisbane, QLD
11.2022 - 06.2023
- Setting clear team goals aligned with company objectives, tracking progress, and maintaining open communication with senior management on team performance and challenges.
- Ensured compliance with safety standards, updated and managed databases, organized company files using a document management system, and proposed marketing policy improvements.
- Facilitated new employee training, established expectations, provided guidance, and identified areas for improvement to support strategic decision-making.
- Built strong relationships with internal and external stakeholders, including in marketing education, and collaborated across departments to enhance operational efficiency.
- Led team meetings to align targets and strategies, developed brand marketing plans, and worked closely with clients to tailor marketing solutions to business needs.
- Played a key role in quality assurance and leadership by managing the full student application process, from initial submission to visa lodgment.
- Established clear expectations for employees, providing guidance when needed.
- Assisted in the creation and guidance of Overseas Student Health Cover (OSHC) and Overseas Visitor Health Cover (OVHC) policies for various providers, including Allianz, Bupa, NIB, and Medibank, ensuring clients received appropriate and compliant health insurance solutions.
Assistant Manager - Admissions
ECA Global (Education Centre of Australia)
Ahmedabad, Gujarat, India
01.2018 - 10.2022
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with admission policies and legislative requirements for Australia, New Zealand, and Canada; managed the creation and approval of Confirmation of Enrolment (CoE) on PRISMS, including financial checks and the assessment of genuine students.
- Provided leadership, mentoring, and training to newly hired employees; conducted performance reviews, and one-on-one meetings to improve team effectiveness, and address areas of development.
- Delivered excellent customer service both in person and over the phone; handled inquiries and complaints efficiently, while maintaining updated knowledge of university courses and services.
- Assisted in developing policies and procedures to enhance operational efficiency; supported the preparation of reports, presentations, and correspondence.
- Interviewed prospective students to understand their backgrounds and goals; managed credit transfer requests, and provided effective solutions to student queries, ensuring high-quality support and services.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
Education
BBA - Finance & Management
GLS Institute (Gujarat University)
Ahmedabad, India05-2016
Skills
- Policy Development and Compliance Management
- Exceptional customer service
- Team Leadership and Development
- Strong communication and interpersonal skills
- Problem Solving and Analytical Thinking
- Report Preparation and Analysis
- Relationship Building and Stakeholder Engagement
- Time Management and Prioritization
- Multitasking and Workflow Management
- Cross-departmental collaboration and teamwork
- Quality Assurance and Continuous Improvement
Accomplishments
- Top Rank at Gujarat University
Affiliations
- Leisure interest includes keeping up with business and IT innovations, sports & games, music, travelling
Timeline
Admissions Officer
Navitas Pty Ltd
07.2023 - Current
Team Leader
E-Help Education & Migration
11.2022 - 06.2023
Assistant Manager - Admissions
ECA Global (Education Centre of Australia)
01.2018 - 10.2022
BBA - Finance & Management
GLS Institute (Gujarat University)
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