Riddhi Patel
Perth
Summary
I am a university student currently studying Hospitality and tourism, seeking a part-time job in hospitality industry, I have developed excellent communication skills and am able to handle challenging situations with ease. I am also proficient in using Microsoft Office and have basic knowledge of Adobe Photoshop.
Energetic and dependable individual with natural ability to work well in team settings and deliver exceptional customer service. Possesses basic knowledge of food safety and preparation, coupled with skills in creating visually appealing and delicious sandwiches. Committed to contributing to positive dining experience by crafting meals that satisfy. customers' tastes and preferences.
Overview
4
4
years of professional experience
Work History
Sandwich Artist, Cashier
Subway
06.2023 - Current
- Key Responsibilities: Assisting customers in Subway, operating the cash register, handling customer complaints and managing inventory
- Achievements: Consistently upheld high standards of customer service at all times to enhance customer satisfaction
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Participated in community events, representing brand positively and increasing local awareness.
- Increased repeat customer visits by providing friendly and engaging service.
Customer Service Representative
Roar Bar and Grill
04.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Customer Service Manager
Barbecue Nation Baroda
03.2021 - 01.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Coordinated with product development team to address frequent customer issues.
Education
Bachelor - Hospitality and Tourism
Curtin University
02.2025
Diploma - Hospitality and Tourism
Sardar Patel University
01.2022
Skills
- Microsoft Office
- Basic knowledge of Adobe Photoshop
- Excellent communication
- Customer service skills
- Problem-solving skills
- Reliability and punctuality
- Cash handling proficiency
- Effective multi-tasking
- Phone and online order processing
- Professionalism and courtesy
- Interpersonal communication
- Staff training
Hobbies and Interests
Photography, Reading Books, Watching Movies
Timeline
Customer Service Representative
Roar Bar and Grill
04.2024 - 01.2025
Sandwich Artist, Cashier
Subway
06.2023 - Current
Customer Service Manager
Barbecue Nation Baroda
03.2021 - 01.2023
Bachelor - Hospitality and Tourism
Curtin University
Diploma - Hospitality and Tourism
Sardar Patel University
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