Riddhi Shah
Tarneit,Vic
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Qualified Childcare Educator
Milestones Early Learning
08.2018
Customer Service
Coles Super Market
09.2017 - 08.2018
Teller
HDFC Bank (INDIA)
05.2012 - 07.2014
Education
Diploma - Early Childhood Education
IAscend Polytechnic Pty Ltd
Melbourne, VIC12.2018
Bachelors - Computer Application
Saurashtra University
India05.2011
Skills
- Excellent Verbal communication
- Team Builder and Player
- Strong analytical skills
- Dynamic
- Extrovert
- Result Oriented
- Excellent Documentary Skill
- Able to demonstrate a high standard of customer service
- Competent user of MS-Office (Word, Excel)
- Ability to act on own initiative
- Capable of following procedures and systematic processes
- Having a methodical and accurate approach to work activities
- Finding solutions to issues and problems
- Able to handle complaints, aggressive customers and difficult situations
- Positive attitude, energetic approach and self-motivated
- Capable of influencing the opinions of customers
- Patience and Empat
- Positive Reinforcement
- Customer service mindset
- IT Customer Service
- Customer service skills
- Customer service expert
- Customer service-focused
- Managing Customer Complaints
- Customer Needs Analysis
- Service Delivery
- Handling Customer Complaints
- Engaging Customers
- Customer Order Management
- Customer Queries and Response
- Professional Customer Service
Personal Qualifications
- Bachelor of Computer Application, Saurashtra University, first class, 04/2011
- Diploma in Early Childhood Education and Care, iAscend polytechnic Pty Ltd, Melbourne, Vic
- Year 12
- Year 10
References
References are available upon request
Timeline
Qualified Childcare Educator
Milestones Early Learning
08.2018
Customer Service
Coles Super Market
09.2017 - 08.2018
Teller
HDFC Bank (INDIA)
05.2012 - 07.2014
Diploma - Early Childhood Education
IAscend Polytechnic Pty Ltd
Bachelors - Computer Application
Saurashtra University
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