Riddhiben Patel
MELBOURNE
Summary
Professional with experience in monitoring employee performance and providing constructive feedback to enhance service quality. Developed standard operating procedures and implemented safety protocols, contributing to a safer workplace environment. Supervised daily operations, ensuring efficient workflow and optimal staffing levels to improve customer service experiences across multiple departments.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Store operational specialist
Woolworths
Auckland
02.2018 - 11.2025
- Monitored employee performance and provided feedback for improvement.
- Documented changes in process flows as needed.
- Created standard operating procedures for daily activities.
- Developed and implemented safety protocols, enhancing workplace safety culture and reducing incidents across multiple departments.
- Supervised daily operations, ensuring efficient workflow and optimal staffing levels to enhance customer service experiences.
Education
Level -4 - Early Childhood Education
New Zealand Skills And Education
02.2023 - 05.2023
Bio Medical Engineering - Diploma
Government Engineering College
Gandhinagar , Gujarat 05.2011 - 08.2017
Skills
- Customer service
- Team rostering
- Team leader
- Managing compliance
- Duty manager
- Multi tasking
- Fast learner
- Punctual
Certification
- Liquor license
- First aid certificate
- Level-2 in retail course
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Level -4 - Early Childhood Education
New Zealand Skills And Education
02.2023 - 05.2023
Store operational specialist
Woolworths
02.2018 - 11.2025
Bio Medical Engineering - Diploma
Government Engineering College
05.2011 - 08.2017