Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ridhi Pundir

Ridhi Pundir

Melbourne,VIC

Summary

I am a business enthusiast currently pursuing a Masters in Human resource Management from Swinburne University of Technology . My journey includes hand-on experience as a field Sales Executive , where i successfully connected with customers through prospecting , impactful sales presentation , and effective relationship building . During my time as a call - centre representative at CRED in India , i fine - tuned my problem solving skills by resolving customer inquiries . With a foundation in business education and practical sales experience , i bring a global perspective and am eager to apply my skills and enthusiasm for business and technology to contribute effectively to ever evolving industries . I am committed to learning and growing , ready to bring a blend of academic knowledge and practical insights to contribute positively to the ever - changing landscape of Business and Technology .

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Tandoori Zaika
Glen Huntly, VIC
03.2024 - 07.2024
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.

Customer Service Representative

CRED
Gurugram, Haryana
02.2023 - 01.2024
  • Worked in a Fintek organization in india as a part of customer service repesentative .
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Promoted available products and services to customers during service, account management and order calls.

English Teacher

American Institute of English
Gurugram, Haryana
07.2022 - 12.2022
  • Counseled students regarding their academic performance in English classes.
  • Encouraged active participation in group discussions about literature.
  • Collaborated with colleagues to develop new strategies for teaching English as a second language.
  • Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.

Education

MBA - Human Resources Management

Swinburne University Of Technology
Hawthorn, VIC
03-2026

Bachelor of Arts - English Honours

Guru Dronacharya Govt. College
Gurugram
11-2023

Skills

  • Inbound and Outbound Calling
  • Call Management
  • Complaint resolution
  • Data Entry
  • Account updating
  • Data Collection
  • Multi-Task Management
  • Customer Relations
  • Follow-up skills

Languages

English
Professional

Timeline

Customer Service Representative

Tandoori Zaika
03.2024 - 07.2024

Customer Service Representative

CRED
02.2023 - 01.2024

English Teacher

American Institute of English
07.2022 - 12.2022

MBA - Human Resources Management

Swinburne University Of Technology

Bachelor of Arts - English Honours

Guru Dronacharya Govt. College
Ridhi Pundir