Ridhi Vashist

Key Responsibilities

• Delivered operational support including GSE and visa compliance checks for temporary employment extensions, invoicing, Working With Children Checks, and role description sourcing.
• Recognised subject matter expert in GSE, providing expert guidance and BAU support to the Assistant People Advisor team across DPHI and DCCEEW.
• Managed risk effectively by managing high priority workloads in a timely manner.
• Managed CS Connect ticket processing to ensure accurate and timely invoicing within DPHI People & Culture.
• Administering Working With Children Checks to ensure compliance for DPHI employees in child-related positions.
• Supporting business operations by sourcing and providing accurate role descriptions from the SharePoint library in response to CS Connect ticket enquiries.
• Streamlining and maintaining SharePoint-based task processes for People Compliance Assistant Advisors, improving efficiency and consistency.
• Communicating via CS Connect task tickets, latest process changes to customers while maintaining communication with supporting information that is accuracy, customization and is compliance with current legislations.
• Ensured compliance with Mercer accreditation by formatting and customizing role descriptions for specialist positions, supporting accurate job evaluation.
• Created P Files to assist in onboarding of SOPA casual employees.

Key Achievements

• Spearheaded operational design initiatives as the inaugural member of the PPC Hubs Operations Team, collaborating with the Senior Manager Projects to develop PPC Hub operational model presentations and process workflows.
• Created detailed user guides and workflows in inception stage to streamline Assistant Advisor processes.
• Redesigned temporary employment extension process, created Taleo Onboarding Process Models and WWCC Verification Process models for effective service delivery.
• Led the Talent Acquisition mailbox triaging project to support Planning EOI review processes.
• Created and maintained user guides, process map workflows, trackers and relevant email templates for Assistant People Advisors task processes over SharePoint.
• Supported DPHI People Advisory by processing CS Connect tickets related to Open Task Reports, IRF invoicing, and increment reports.
• Led Public Sector Senior Executive (PSSE) employment history analysis, providing expert technical insights that informed strategic planning and optimized operational outcomes.

Key Responsibilities

• Led the development, management, and implementation of multiple WHS programs and projects, including operational plans, frameworks, and processes.
• Prepared and disseminated critical monthly and quarterly WHS data reports to executives and divisions, ensuring timely and accurate insights for decision-making.
• Conducted research and analysis to identify options and recommend solutions to enhance business operations.
• Prepared briefing notes, submissions, and branch-wise outstanding reports for management.
• Facilitated effective communication and information exchange to foster stakeholder engagement, commitment, and opportunities for improved service delivery.
• Implemented internal and external stakeholder management for WHS operations and projects.
• Maintained a solution-focused approach to manage emerging issues, minimizing risk and delays in project delivery.
• Managed delegation and workflow of team shared mailbox to streamline operations.

Key Achievements

• Successfully led the implementation of the Contractor Reporting Tool project for the WHS Team at LAHC.
• Developed comprehensive reference guides for WHS reporting processes and mailroom management.
• Accelerated a critical project from Amber to Green status within one month of joining.
• Consistently ensured the successful production and delivery of monthly executive and divisional reports.

Project Lead – ERMS and PaTH Projects

• Led ERMS Implementation and PaTH projects, managing planning, resources, documentation, and monitoring to deliver outcomes on time, within budget, and to quality standards.
• Prepared and maintained project reports, risk registers, and documentation to support decision-making, evaluation, and stakeholder engagement.
• Advised project owners on emerging issues, providing evidence-based recommendations and solutions to mitigate risks and resolve complex business challenges.
• Facilitated cross-division communication and stakeholder engagement to ensure alignment with policy, legislative requirements, and project objectives.
• Contributed to strategic initiatives, including the development of value outcome statements and measures for the PCC Service Model.

• Managed end-to-end recruitment processes across all divisions, including Taleo requisitions, compliance checks, candidate shortlisting, interviews, assessments, pre-employment checks, and onboarding.
• Developed job briefs, capability matrices, interview questions, and work samples to ensure high-quality candidate selection.
• Drafted and posted job advertisements, coordinated interviews, and managed candidate and business communications throughout the recruitment lifecycle.
• Delivered departmental training and created a refresher guide on Taleo requisitions, improving recruitment efficiency and compliance.
• Completed Taleo Recruiter Training (PSC, Parliament of NSW) and implemented tools and processes to streamline recruitment and onboarding workflows.

• Conducted fingerprinting and pre-employment checks, including Criminal Record Checks (CRC) and HR compliance checks for new joinees across NSW corrective services.
• Maintained and analysed MIS, TRIM, Taleo, and MS Access records, producing reports to measure operational plan success.
• Coordinated interviews and assessment centres, supporting recruitment panels and managing talent pools across NSW.
• Provided guidance to hiring managers on bulk recruitment processes, best practices, and candidate assessment.
• Liaised with Criminal Records Section and Police Headquarters to ensure timely CRC processing and maintained accurate candidate records throughout the recruitment lifecycle.

• Supported pre-hire, onboarding, and organizational structure processes for teaching and non-teaching (SASS) staff across NSW.
• Managed candidate enquiries, tracked documentation, and maintained MIS, TRIM, Taleo, and PERS/I-Series records.
• Initiated online and manual Criminal Record Checks and pre-employment medical clearances, liaising with schools to ensure compliance.
• Coordinated correspondence and issue resolution through Remedy, escalating as needed to support timely recruitment outcomes.
• Recognized for achieving the highest number of “forwarded for appointment” cases in the Pre-Hire Onboarding Team for Teachers (Dec 2016 – Mar 2017).

• Defined and executed global HR strategy aligned with business growth and market expansion, driving leadership development, talent gap closure, and HR effectiveness.
• Led HR due diligence and integration for 22 acquisitions/divestitures across multiple geographies, managing deals up to 500 employees and $12 billion in revenue.
• Developed five year HR technology roadmap to enhance talent management and service delivery.

• Promoted within 11 months of joining and achieved 100% of annual recruitment targets within the first 5 months.
• Selected as one of only two HR Managers organization-wide to develop and implement KRAs for HR Executives across PAN India.
• Designed and delivered training modules for recruitment teams on Effective Hit Ratio and for sales and front-line staff on skill-based and behavioural development, including Time Management and Stress Management.
• Conducted trend analysis on employee exits for West India branches to inform HR strategies and retention initiatives.

• Recruited Chartered Accountants for financial services roles overseas (U.K. & Middle East) and 50 Store Managers for Spencers Hypermarket chain.
• Managed regional and outstation recruitment campaigns, ensuring timely placements and high-quality hires.
• Planned and executed major recruitment events via job fairs, cinema halls, and online portals.
• Delivered training on Effective Hit Ratio and conducted inductions for new joiners, fostering high-performance team culture.

• Managed recruitment for web-based and front-end roles across North India, delivering timely and high-quality hires.
• Recruited 75 call centre officers in a month and conducted regular inductions for 35+ front-end staff monthly.
• Trained HR trainees and officers while consistently recognized as a “STAR” performer for outstanding results.