RIDHIMA SAINI
Mernda,VIC
Summary
Motivated and friendly team player with a strong interest in customer service and retail. Experienced in handling fast-paced environments and committed to creating positive shopping experiences. Known for being reliable, adaptable, and respectful in team settings. Ready to contribute to a supportive and inclusive workplace like Woolworths, while learning new skills and growing within the role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
DNA Recruitment
07.2024 - 04.2025
- Delivered excellent face-to-face service in busy, public-facing environments.
- Managed customer queries with a calm, helpful attitude—even under pressure.
- Adapted quickly to new locations and roles as needed.
- Accurately entered data and used spreadsheets to assist in service coordination.
- Collaborated with team members to meet daily goals and deliver smooth operations.
Assistant
Lifestyle Enterprise
06.2023 - 09.2023
- Managed stock levels, online orders, and product returns for Amazon & Flipkart.
- Helped troubleshoot customer issues while maintaining a friendly and professional tone.
- Maintained accurate records and contributed to order fulfillment speed and quality.
- Showed initiative by recommending improvements to product listings.
Education
Masters of Information Technology -
RMIT University
04.2025
Bachelor of Engineering - Information Technology
UIET, Panjab University
Chandigarh05.2023
Skills
- Customer Service Excellence
- Inventory Management
- Team Collaboration
- Adaptability to Change
- Effective Communication
- Attention to Detail
AVAILABILITY
- Available all days and at any time , except Tuesday and Wednesday .
- On Monday , available after 2 PM .
Timeline
Customer Service Representative
DNA Recruitment
07.2024 - 04.2025
Assistant
Lifestyle Enterprise
06.2023 - 09.2023
Masters of Information Technology -
RMIT University
Bachelor of Engineering - Information Technology
UIET, Panjab University
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