RIDHVIKA DHINGRA
Brisbane,Australia
Summary
Developed strong organizational and numerical skills in fast-paced financial environment, ensuring accuracy and efficiency in all transactions. Demonstrates ability to handle high-pressure situations with calm and precision, providing excellent customer service. Looking to transition into new field, leveraging these transferable skills to contribute effectively in new role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
05.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained cash drawer balance, conducting regular audits to prevent discrepancies.
- Processed cash transactions accurately and efficiently, ensuring seamless customer service.
Business Support Manager
Little Zee Candy
05.2025 - Current
- Led cross-functional teams to streamline business processes and enhance operational efficiency.
- Developed and implemented strategic initiatives to improve support services across multiple departments.
- Facilitated training sessions to mentor staff on best practices for customer service and workflow management.
- Analyzed performance metrics to identify areas for improvement and drive data-informed decision-making.
- Implemented inventory management procedures to minimize discrepancies in stock levels.
- Quickly and accurately counted drawers at start and end of each shift.
Retail Sales Associate
Royal smokes
08.2024 - 02.2025
- Assisted in training new employees on product knowledge and customer service techniques, ensuring consistent quality of service across the team.
- Handled cash transactions accurately, balancing cash register at the end of each shift without discrepancies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Provided exceptional customer service involving receipt and payment of cash, while working in a high volume, sales environment.
- Provided outstanding customer service and managed financial transactions.
- Sustained a safe and clean working environment by complying with all procedures, rules, and regulations.
Supervisor
Mad mex
04.2023 - 05.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
Manager
Montezumas Mexican
01.2023 - 04.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly
Retail assistant manager
Ghanda clothing
07.2023 - 02.2024
- Communicating and helping customers
- Supervising employees
- Supporting store manager in the daily business operations of a retail store
- Processing payments
- Maintenance of store's appearance and organization.
Cashier
Harvey Norman
06.2022 - 12.2022
- Processed daily transactions
- Helped customers with refunds, discounts, coupons, gift card payments
- Kept the cash register and POS neat and tidy
- Assisted with stocking and inventory management.
Manager
Pizza hut
01.2022 - 11.2022
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills
- Curating pizzas with accurate portioning.
Education
Bachelors - Psychology
Griffith University
07-2025
Skills
- Cash register operations
- Inventory tracking
- Financial documentation
- Transaction processing
- Positive psychology
- Behavioral psychology
- Critical thinking
- Data entry
Certification
- First aid course
- Food safety supervisor
- Responsible service of alcohol
Timeline
Business Support Manager
Little Zee Candy
05.2025 - Current
Retail Sales Associate
Royal smokes
08.2024 - 02.2025
Store Manager
Starbucks
05.2024 - Current
Retail assistant manager
Ghanda clothing
07.2023 - 02.2024
Supervisor
Mad mex
04.2023 - 05.2024
Manager
Montezumas Mexican
01.2023 - 04.2024
Cashier
Harvey Norman
06.2022 - 12.2022
Manager
Pizza hut
01.2022 - 11.2022
Bachelors - Psychology
Griffith University