Ridson Devassy
Gillieston Heights,NSW
Summary
Proven leader in healthcare, adept at fostering teamwork and collaboration, significantly enhancing operational efficiency at HealthShare NSW. Expert in compliance management and emergency preparedness, with a track record of developing strategic solutions that align with company objectives. Demonstrates exceptional customer service, ensuring high levels of client trust and loyalty.
Diligent [Desired Position] with solid background in support services. Successfully streamlined administrative processes and enhanced customer satisfaction. Demonstrated proficiency in problem-solving and effective communication.
Overview
15
15
years of professional experience
Work History
Support Services Officer (WARD PERSON
HealthShare NSW
02.2023 - Current
- Collaborated with internal departments to develop integrated solutions for client needs.
- Identified areas for process improvement, resulting in increased efficiency within the department.
- Mentored junior team members, emphasizing the importance of professional growth and development.
- Assisted in the development of strategic plans for the department, aligning initiatives with overall company objectives.
- Built strong relationships with clients, fostering trust and loyalty through exceptional service.
- Reduced response times by developing efficient workflows and prioritizing tasks effectively.
- Created, prepared, and delivered reports to various departments.
Aged Care Worker
RSL LifeCare - ANZAC Village
12.2022 - 02.2023
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medications according to doctor''s orders, maintaining accurate records for safety purposes.
- Provided emotional support to families during difficult times, offering reassurance and guidance.
Disability Support Worker
Right at Home
10.2022 - 12.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Assistant Nurse
Dubai, United Arab Emirates
07.2013 - 12.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Registered Nurse
GODREJ HOS[PITAL
03.2010 - 03.2013
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Provided critical support during anesthesia administration and monitoring by collaborating with anesthesiologists and other healthcare professionals.
- Promoted positive teamwork dynamics within the operating room by collaborating closely with colleagues from diverse backgrounds.
- Skillfully managed time-sensitive tasks like charting vital signs fluctuations during surgery while also attending to the needs of the surgical team.
- Assisted surgeons with complex operations, demonstrating strong technical skills and knowledge of various surgical procedures.
- Prepared patients for surgery by conducting thorough assessments, implementing individualized care plans, and administering preoperative medications.
- Streamlined communication between patients, families, and healthcare professionals to ensure comprehensive understanding of treatment plans.
- Developed strong rapport with patients by actively listening to their concerns and providing empathetic support throughout their surgical journey.
- Participated in continuous education opportunities to stay current on industry best practices and advancements in surgical nursing care.
Education
Graduate Certificate - Nursing Education
INSTITUTE OF HEALTH AND MANAGEMENT
Sydney, NSW03-2024
DISABILITY CETIFICATE IV - Disability Studies
NATIONAL CAREER INSTITUTE
Sydney, NSW09-2022
Diploma of Education - Nursing
SUGUNA SCHOOL OF NURSING
INDIA02-2009
Skills
- Customer service focus
- Strong organization
- Operational efficiency
- Compliance management
- Emergency preparedness
- Asset management
- Efficient delegation
- Teamwork and collaboration
- Work Planning and Prioritization
- Staff management
Languages
Hindi
Professional Working
Timeline
Support Services Officer (WARD PERSON
HealthShare NSW
02.2023 - Current
Aged Care Worker
RSL LifeCare - ANZAC Village
12.2022 - 02.2023
Disability Support Worker
Right at Home
10.2022 - 12.2022
Assistant Nurse
Dubai, United Arab Emirates
07.2013 - 12.2021
Registered Nurse
GODREJ HOS[PITAL
03.2010 - 03.2013
Graduate Certificate - Nursing Education
INSTITUTE OF HEALTH AND MANAGEMENT
DISABILITY CETIFICATE IV - Disability Studies
NATIONAL CAREER INSTITUTE
Diploma of Education - Nursing
SUGUNA SCHOOL OF NURSING
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