Ridvan Demircan
Melbourne
Summary
Detail-oriented team player with experience in human resources and recruitment. Skilled in supporting employees and managers with diverse HR needs. Superior technical and communication skills with a background in rostering, team-leading and inspiring new employee personnel.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Justice Officer - Human Resources
Department Of Justice Victoria
11.2023 - Current
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on the human resources database.
- Updated and maintained employee attendance records.
- Responded to employee inquiries regarding benefits and other HR topics.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Client Service Officer
Court Services Victoria
03.2023 - 11.2023
- Provided knowledgeable service and support for all customer needs.
- Delivered prompt service to prioritise customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Communicated professionally with colleagues, freelancers and clients.
- Entered and maintained departmental records in the company database.
- Collected payments from customers and clients.
- Implemented process improvements that resulted in reduced response times for clients'' inquiries without sacrificing quality or accuracy.
Recruitment Case Manager
Defence Force Recruiting
09.2022 - 02.2023
- Booked candidates into medical assessments.
- Booked assessment days
- Business support to ensure talent pipeline meets maximum job fill rates whilst delivering exceptional customer service.
- Coordinated over 45 incoming job requisitions and applications daily.
- Email correspondence to external and internal stakeholders.
- Evaluated documents to ensure eligibility for candidates.
- Followed up with leads to explain application processes and answered questions to increase interest.
- Identified opportunities to cross-sell and job-match candidates to high-priority
roles. - Interpreted data to identify priority areas
- Interacted with applicants throughout recruitment processes via phone and email.
- Verified applicant references and employment details.
Event Security Team Leader
Aig Security
02.2017 - Current
- Onboarded new employees
- Developed improved training methods focusing on public safety and officer awareness
- Responded to over 50 customer service enquiries daily
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans
- Kept team compliant with security protocols and appearance standards
- Incident reporting
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
Customer Service Supervisor
Rue De Creperie
01.2015 - 10.2018
- Supervised and assisted employees in performing duties
- Managed and effectively delegated tasks to a team of 5 within one shift
- Trained and assisted in the development of new employees
- Promptly responded to customer queries and resolved issues or complaints
- Conducted administration tasks such as recruitment, onboarding, liaising with suppliers and data entry.
- Coached employees through day-to-day work and complex problems.
- Pre-screened resumes prior to sending them to hiring managers for consideration.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Screened and interviewed candidates to evaluate potential employees' qualifications.
Education
Bachelor of Arts - Criminal Justice
Victoria University
Melbourne, VIC10.2022
Advanced Diploma - Criminal Justice
Kangan Institute
Melbourne, VIC06.2019
Diploma of Criminal Justice - Criminal Justice
Kangan Institute
Melbourne, VIC02.2018
Year 12 High School Certificate -
Roxburgh College
Melbourne, VIC11.2016
Skills
- Microsoft Office
- Employee and Applicant Assessment
- Onboarding new employees
- Human Resources Software
- Human Resources Support
- Customer Service
- Advanced Written and Verbal Turkish
- Data Confidentiality
- Collaboration and Team Work
- Attention to Detail
- Administrative Support
- Client Rapport-Building
- Recruitment / Human Resources
Certification
- Certificate III in Sport and Recreation
- First Aid Certificate
Volunteer
- Upfield SC Community Soccer Club Assistant - Duties include:
- Assisting young individuals with fitness
- Setting up soccer drills
- Providing match day advice
- Washing club kits
Timeline
Justice Officer - Human Resources
Department Of Justice Victoria
11.2023 - Current
Client Service Officer
Court Services Victoria
03.2023 - 11.2023
Recruitment Case Manager
Defence Force Recruiting
09.2022 - 02.2023
Event Security Team Leader
Aig Security
02.2017 - Current
Customer Service Supervisor
Rue De Creperie
01.2015 - 10.2018
Bachelor of Arts - Criminal Justice
Victoria University
Advanced Diploma - Criminal Justice
Kangan Institute
Diploma of Criminal Justice - Criminal Justice
Kangan Institute
Year 12 High School Certificate -
Roxburgh College
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