Ridwan Mohamed
Rowville,VIC
Summary
Experienced service professional knowledgeable about executing customer care and service in team environments. Strong communication and interpersonal abilities. Adept at learning new tasks quickly to maximize project contributions. Highly adaptable and focused with good multitasking, problem-solving and organizational abilities. Solid track record of consistently exceeding targets in productivity and work quality. Always exploring ways to go above and beyond expected performance to support team.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
Schnitz
Wantirna South, Victoria
08.2019 - Current
- Increased productivity by resolving inefficiencies and consequently fulfilling KPI's through effective adaptable management practices.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Restaurant Team Member
Nandos
Chirnside, Victoria
03.2021 - 10.2021
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Operated register to process payments and collect cash payment for order totals.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Logistics Worker
TNT Express
Hallam, Victoria
09.2020 - 11.2020
- Processed sales orders and handled large volumes of freight.
- Supported senior supervisors by delivering efficient performance to drive process improvements.
- Minimized process discrepancies by spearheading workflow and assisting co-workers effectively.
Restaurant Team Member
PizzaNova
Rowville, Victoria
08.2017 - 08.2019
- Improved production flow in teamwork settings
- Assisted in maintaining workflow efficiencies to meet KPI's
- Experienced managing demanding volumes of cell phone orders
- High standard of customer care and satisfaction
Restaurant Team Member
Vietnamese Noodle House
Springvale, Victoria
02.2016 - 08.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Checked and restocked utensils and condiments in appropriate locations for guests.'
- Improved data entry and financial experience at the POS system.
Education
Bachelor of Commerce - Management And Business Analytics
Deakin University
Melbourne, VIC03.2024
Skills
- Staff Management
- Business administration
- Decision Making
- Key performance indicators
- POS system knowledge
- Efficient sales transactions
- Stress management
- Customer Service
- Task Prioritization
- Process Monitoring
- Team Supervision
- Operational standards
Additional Information
References upon request
Timeline
Restaurant Team Member
Nandos
03.2021 - 10.2021
Logistics Worker
TNT Express
09.2020 - 11.2020
Team Leader Manager
Schnitz
08.2019 - Current
Restaurant Team Member
PizzaNova
08.2017 - 08.2019
Restaurant Team Member
Vietnamese Noodle House
02.2016 - 08.2017
Bachelor of Commerce - Management And Business Analytics
Deakin University
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