Riely Karandrews
Chisholm ,NSW
Summary
Dynamic Service Technician with extensive experience at G James Glass & Aluminium, excelling in installation and repair. Proven track record in enhancing customer satisfaction through efficient service and preventive maintenance. Strong attention to detail and ability to work independently, ensuring compliance with safety protocols while delivering high-quality workmanship.
Overview
7
7
years of professional experience
Work History
Service Technician
G James Glass & Aluminium
01.2025 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
Reflect Glass
07.2024 - 01.2025
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Team Leader Manager
Logan Group
11.2023 - 06.2024
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
Glazier
Pacific Glass
07.2021 - 11.2023
- Secured glass panes into frames and sashes using clips, points or moldings, adding weather seals or putty around pane edges to seal joints.
- Prepped glass for cutting by applying oil to cutting lines, smoothing cut edges through polishing and grinding.
- Conducted precise glass cutting for custom projects, ensuring accurate fit and client expectations were met.
- Enhanced workplace safety by implementing proper glass handling techniques and adhering to industry regulations.
Glazier
Wideline Windows & Doors
07.2020 - 05.2021
- Constructed and installed metal sashes and moldings for glass installation using aluminum or steel framing.
- Repaired and installed mirrors, table tops, and mirrored wardrobe doors.
- Fabricated and installed required hardware and moldings for glass installations.
- Loaded and arranged glass and mirrors onto delivery trucks using suction cups to secure materials during crane transfer.
- Followed established safety guidelines while removing broken glass prior to glass replacement.
- Monitored work site operations and safety to prevent hazards and cultivate efficiency.
Apprentice Mechanic
Ultra Tune
08.2019 - 12.2019
- Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Took assessments to prove knowledge base and skills.
- Observed senior mechanics completing major repairs.
Trades Assistant
Secure Network Solutions
02.2018 - 04.2019
- Displayed strong work ethic by consistently arriving on time, remaining focused during work hours, and completing tasks as assigned with minimal supervision.
- Performed maintenance and minor repairs to various machines under supervision.
- CCTV installation and maintenance
- Contributed to a positive team culture by maintaining a respectful attitude, offering assistance when needed, and supporting the professional growth of fellow team members.
- Data cabling and soldering
- Use of power tools under supervision
Education
Certificate III - Glazing
TAFE NSW
NSW11-2024
Grade 10 - ROSA -
Northlakes High School
Central Coast, NSW11-2017
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Professional and courteous
- Service reports
- Heavy lifting
Timeline
Service Technician
G James Glass & Aluminium
01.2025 - Current
Service Technician
Reflect Glass
07.2024 - 01.2025
Team Leader Manager
Logan Group
11.2023 - 06.2024
Glazier
Pacific Glass
07.2021 - 11.2023
Glazier
Wideline Windows & Doors
07.2020 - 05.2021
Apprentice Mechanic
Ultra Tune
08.2019 - 12.2019
Trades Assistant
Secure Network Solutions
02.2018 - 04.2019
Certificate III - Glazing
TAFE NSW
Grade 10 - ROSA -
Northlakes High School
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