Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rigbay Tesfay

Melbourne,VIC

Summary

Empathetic and dedicated professional with a strong background in delivering evidence-based interventions for behavioral health needs. Skilled in assessment, treatment planning, and therapeutic techniques that promote positive change and overall well-being. Experienced recovery coach adept at building client rapport and managing conflicts to enhance treatment outcomes. Focused on utilizing motivational interviewing and crisis management to support clients through their recovery journeys..

Overview

10
10
years of professional experience
1
1
Certification

Work History

Psychosocial Recovery Coach

One Good Day
Melbourne, VIC
04.2024 - 05.2025
  • Delivered recovery-oriented coaching to NDIS participants with psychosocial disabilities, promoting autonomy, hope, and empowerment.
  • Developed individualized Recovery Plans in collaboration with participants, focusing on their strengths, goals, and support needs.
  • Coordinated NDIS and mainstream services, including mental health services, housing, employment, and community resources.
  • Built strong, trauma-informed relationships with participants, supporting engagement, trust, and consistent progress.
  • Advocated for participant needs and supported their involvement in decisions that affect their lives and recovery journey.
  • Collaborated with clinical teams and allied health professionals to ensure coordinated, person-centered care.
  • Maintained accurate case notes, risk assessments, and progress reports in line with NDIS compliance and organizational policies.
  • Supported participants in developing daily living skills, building social networks, and achieving greater independence.
  • Provide one-on-one coaching to build capacity for managing daily activities and improving mental health.
  • Help participants understand and implement their NDIS plan.
  • Assist with accessing community resources, clinical services, and peer support.
  • Support during periods of mental health crisis, helping to maintain recovery momentum.
  • Advocate for the participant’s needs within services and systems (e.g., healthcare, housing).
  • Liaise with mental health professionals, service providers, families, and community organizations.
  • Regularly review and adjust the recovery plan. Document progress, challenges, and outcomes.

Behavior Therapist

Autism Partnership
01.2023 - 03.2024
  • Conduct comprehensive assessments to evaluate clients' behavioural concerns, strengths, and needs.
  • Implement behaviour intervention plans (BIPs) using applied behaviour analysis (ABA) principles and strategies.
  • Monitor and evaluate client progress regularly, adjusting treatment plans as needed to ensure optimal outcomes.
  • Collaborate with other members of the interdisciplinary team, including speech pathologist, occupational therapist and educators, to coordinate care and support holistic treatment approaches.
  • Communicate effectively with clients, families, and caregivers to provide education, guidance, and support throughout the therapeutic process.
  • Maintain accurate and up-to-date documentation of client treatment plans, progress notes, and outcomes measures.
  • Adhere to professional ethics and standards of practice, including maintaining client confidentiality and respecting client autonomy and dignity.
  • Engaging and fun approach to interacting with young children.
  • Have a commitment to child safety, ensuring that the wellbeing and safety of all children is at the forefront of decision making across the team.

Member Delivery Role (Health Insurance)

Defence Health
01.2022 - 12.2022
  • Taking calls from customers answering questions or addressing any concerns they may have.
  • Handling many inbound and outbound calls to and from customer.
  • Listening to customers’ needs or issues and providing helpful solutions to their problems.
  • Processing payments.
  • Managing and updating customer databases.
  • Informing clients and explaining procedures in regards to their health insurance plan and what they are covered for.

Barista (all Rounder)

Fresh Vibes Cafe
01.2021 - 12.2022
  • Taking orders.
  • Taking phone calls (assist in bookings and general inquiries).
  • Make coffee, tea, and other drinks.
  • Operate cash registers and credit card machines.
  • Handled and served food.
  • Maintaining store cleanness by mopping floors, cleaning tables and machines.
  • Opens and closes store and performs tasks such as closing the register and ensuring the alarm system is on when closing store.

Work experience (support worker)

Age Care Facility Royal Freemasons Gregory Lodge
01.2017 - 12.2017
  • Assist with outings and social activities (painting, word association etc).
  • Providing general emotional support (talking and listening).
  • Working with clients with dementia (assisting in activities and food).
  • Making weekly itinerary plans for clients.

Work experience (Child Care Assistant)

Anderson RD child care centre
, VIC
01.2015 - 12.2015
  • Monitored children’s activity, ensuring safety and wellness.
  • Assisted teachers with snack/lunch and activities (eg arts and crafts, readings, games to promote literacy).
  • Supported children’s emotional and social development by teaching positive resolutions and encouraging positive play behaviour with others.

Education

Bachelor of Psychological Science -

La Trobe University
Melbourne

HLT33015 Certificate III - Allied Health

Mercy Health
Melbourne

SIR30212 Certificate III - Retail Opera

McDonalds

High School Diploma -

St. Aloysius College
North Melbourne

Skills

  • NDIS support coordination
  • Collaborative partnerships
  • Trauma-informed care
  • Progress monitoring
  • Advocacy strategies
  • Client engagement
  • Team collaboration
  • Applied Behaviour Analysis (ABA)
  • Behaviour intervention plans
  • Behavioral reinforcement schedules
  • Behavioural assessments
  • Intervention planning
  • Goal setting
  • Behavioral modification
  • Counseling background
  • Coaching techniques
  • Cognitive-behavioural therapy (CBT)
  • Social skills training
  • Relaxation techniques
  • Behaviour modification strategies
  • Cultural diversity awareness
  • Analytical thinking

Certification

  • Working with children check
  • NDIS Worker Screening Clearance

References

Available upon request

Timeline

Psychosocial Recovery Coach

One Good Day
04.2024 - 05.2025

Behavior Therapist

Autism Partnership
01.2023 - 03.2024

Member Delivery Role (Health Insurance)

Defence Health
01.2022 - 12.2022

Barista (all Rounder)

Fresh Vibes Cafe
01.2021 - 12.2022

Work experience (support worker)

Age Care Facility Royal Freemasons Gregory Lodge
01.2017 - 12.2017

Work experience (Child Care Assistant)

Anderson RD child care centre
01.2015 - 12.2015

Bachelor of Psychological Science -

La Trobe University

HLT33015 Certificate III - Allied Health

Mercy Health

SIR30212 Certificate III - Retail Opera

McDonalds

High School Diploma -

St. Aloysius College

Similar Profiles

CREATE PROFILE
Rigbay Tesfay