Summary
Overview
Work History
Education
Professional Skills And Attributes
References
Timeline
Generic
Rigolo Kwara

Rigolo Kwara

Chermside,QLD

Summary

I graduated in Bachelor of Business majoring in International Business. I have good experience and a track record of success across the travel and business industry and I possess exceptional interpersonal, problem-solving and communication skills to provide advise and expertise to client organizations to improve the business performance.

Overview

5
5
years of professional experience

Work History

Guest Service Agent

BRISBANE AIRPORT HOTELS
07.2024 - Current
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.

  • Maintaining strict security procedures surrounding guest confidentiality & privacy.
  • Liaising with internal departments in a proactive manner to ensure group and guest requirements for specific bookings are met

ADMINISTRATION SUPPORT/ ACCOMMODATION RESERVATION CONSULTANT – GOVERNMENT SERVICES

AOT HOTELS AND CORPORATE TRAVEL MANAGEMENT (AOT INTEGRATED INTO CTM)
05.2022 - 05.2024
  • Actioning confirmed, unconfirmed and cancelled vouchers to the client and supplier
  • Actioning reports to update accommodation for clients – unfinalized reports, GS Various reports, Missing Service Level Payment report
  • Managing phone calls with suppliers in regard to booking accommodation
  • Managing Group booking reports for Groups team
  • Fixing up supplier vouchers and emailing vouchers to suppliers
  • Good knowledge with Amadeus and Tramada
  • Making bookings for Government Service clients through email and phone calls
  • Fixing and managing client bookings directly with the supplier (amending bookings or changing details on the booking reservation)
  • Making payments to suppliers by providing chargebacks or providing credit card details through Conferma
  • Actioning missing Fixed agency credit cards and missing FOP error on queue.

FRONT DESK ADMINISTRATION (INTERNSHIP)

RESOURCE CENTRE – JAMES COOK UNIVERSITY
02.2022 - 04.2022
  • Assisted my supervisor in meetings as a minute taker and updating calendar events for the semester
  • Assisting students with school registration for the semester
  • Assisting students with handing out textbooks and laptops using the borrowing system ensuring confidentiality
  • Supporting the Student Association with administering google form creation and event planning for the semester
  • Stocktaking of all supplies and purchasing of equipment in the Resource Centre.

TEAM LEADER

LAUNCH U TRADE ACCELERATOR PROGRAM
06.2021 - 07.2021
  • Leading a group of students from other universities in consulting a project for a non-profit business
  • Collaborating virtually to get each task done
  • Communicating and allocating task to each of team member from completing project deliverables including a project plan, draft report, final report and presentation of the project
  • Made sure to research and provide feedback to each team member on their assigned tasks and lead a well-presented market research.

ADMINISTRATIVE OFFICER

KOKE HANUA LODGE
10.2019 - 03.2020
  • Providing high – administrative support to the chairlady and three other directors on the board
  • Assisting in sending emails to shareholders and organizing meetings for the chairlady, directors and shareholders
  • Organizing files for day-to-day schedule and maintaining office equipment for the chairlady
  • Dealing and delivering cheque donations to local business and schools in the four Hiri-Koiari villages in Port Moresby
  • Coordinated flight and accommodation for the chairlady for important meetings overseas.

Education

Bachelor of Business - Majoring in International Business

James Cook University
Brisbane, QLD
10.2022

Diploma of Human Resource Management - Human Resources Management

Port Moresby Business College
Port Moresby, PNG
11.2019

Certificate in Finance - Accounting And Finance

Port Moresby Business College
Port Moresby, PNG
10.2019

Certificate in Human Resource - Human Resources Management

Port Moresby Business College
Port Moresby, PNG
11.2018

Upper Secondary - Year 12 -

Port Moresby International School
Port Moresby, PNG
11.2016

Professional Skills And Attributes

  • Communication Skills
  • Organizational Skills
  • Problem Solving Skills
  • Excellent Computer Skills
  • Loyal and trustworthy
  • Reliable and Hardworking
  • Quick Learner
  • Willing to learn new skills
  • Well-Presented

References

  • Jenifer Rea - Operations Manager

Email: Jenifer.Rea@travelctm.com

Ph: +61417721894

  • Amy Atonio - Trainer Government

Ph: +61411678801

  • Octavia Wilson

Ph: +61405655031

Timeline

Guest Service Agent

BRISBANE AIRPORT HOTELS
07.2024 - Current

ADMINISTRATION SUPPORT/ ACCOMMODATION RESERVATION CONSULTANT – GOVERNMENT SERVICES

AOT HOTELS AND CORPORATE TRAVEL MANAGEMENT (AOT INTEGRATED INTO CTM)
05.2022 - 05.2024

FRONT DESK ADMINISTRATION (INTERNSHIP)

RESOURCE CENTRE – JAMES COOK UNIVERSITY
02.2022 - 04.2022

TEAM LEADER

LAUNCH U TRADE ACCELERATOR PROGRAM
06.2021 - 07.2021

ADMINISTRATIVE OFFICER

KOKE HANUA LODGE
10.2019 - 03.2020

Bachelor of Business - Majoring in International Business

James Cook University

Diploma of Human Resource Management - Human Resources Management

Port Moresby Business College

Certificate in Finance - Accounting And Finance

Port Moresby Business College

Certificate in Human Resource - Human Resources Management

Port Moresby Business College

Upper Secondary - Year 12 -

Port Moresby International School

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Rigolo Kwara