Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Tools
Methodologies
Availability
Timeline
Generic

Rijo Sarvin P

Geelong,VIC

Summary

Certified Kubernetes Administrator and results-driven Site Reliability Engineer with over 4.8 years of experience specializing in cloud-native platforms, container orchestration, and infrastructure automation. Demonstrated success in enhancing system uptime, scaling microservices, and optimizing performance utilizing tools such as Kubernetes, Terraform, Jenkins, and AWS. Eager to leverage expertise in high-impact engineering teams within Australia to drive innovation and achieve organizational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Site Reliability Engineer

Tsys Global Payments
11.2023 - 07.2025
  • Created a dashboard in Grafana to monitor cluster resource usage and performance metrics software engineers use to troubleshoot problems with their infrastructure.
  • Designed and implemented automated deployment pipelines to enhance system reliability.
  • Monitored system performance using monitoring tools to ensure optimal uptime and responsiveness.
  • Diagnosed, investigated, and resolved all IT incidents; managed error budgets for technical and engineering teams.
  • Managed continuous integration systems using Jenkins, integrating automated testing and deployment workflows.
  • Assisted in the migration of on-premises infrastructure to cloud platforms, resulting in improved scalability and reduced maintenance overhead.
  • Conducted performance tuning and capacity planning for high-traffic web applications, enhancing user experience and system reliability.
  • Implemented centralized logging and monitoring systems with Prometheus-Grafana, increasing visibility and facilitating faster incident response.
  • Conducted root cause analysis for major incidents, implementing corrective actions to prevent recurrence, resulting in a 25% reduction in incident frequency.
  • Lead a team of 5 SREs in maintaining high availability of critical services, reducing downtime by 35% through proactive monitoring and automated alerting.
  • Designed and implemented CI/CD pipelines using Jenkins and GitLab, improving deployment efficiency and reducing lead time by 40%.
  • Migrated legacy applications to containerized environments using Docker and Kubernetes, enhancing scalability and resource utilization.
  • Identified and resolved network packet loss issues affecting transaction throughput, improving connectivity by 25% through enhanced logging and diagnosis scripts.
  • Led the integration of Jenkins and bit-bucket for automated builds, tests, and deployments, cutting deployment time by 50% while ensuring compliance with banking regulations.
  • Collaborated with stakeholders to improve transaction processing speed, reducing latency by 30% using data-driven insights and automated resource scaling.
  • Implemented a CI/CD pipeline, ensuring 99.99% uptime during peak hours through proactive monitoring and automated deployments.

Associate Site Reliability Engineer

Tsys Global Payments
12.2020 - 11.2023
  • Working as a senior resource in Rapid Response Team where we troubleshoot issues from both prod and preprod environments.
  • Collaborated with development teams to troubleshoot and resolve production incidents effectively.
  • Actively lead the Sev 1 issue calls and fixed them to provide the complete solution for it and also raised PMT for the clients.
  • Used CI and CD automation Jenkins pipelines project to get the threadump of the resources.
  • Built the monitoring tools like Alert manager, Prometheus and Grafana dashboards from scratch and worked on their functionalities.
  • Quickly responded and resolved debugging issues within production systems, minimizing error and risk by documenting the overall workflow of comms engine and monitoring tools.
  • Worked on the latest kernel version of Linux server updates to avoid vulnerabilities.
  • Documented operational procedures and best practices to streamline knowledge sharing across teams. Provided technical guidance during incident management calls that helped mitigate ongoing issues effectively while minimizing impact on end users.
  • Reduced incident response time by automating common troubleshooting tasks and creating clear documentation.

Education

BTech - BioInformatics

Karunya Institute of Technology and Sciences
Coimbatore
04.2020

HSC - undefined

Vetri Vikaas Matriculation Higher Secondary School
Namakkal
04.2016

SSLC - undefined

St.Josephs Matriculation Higher Secondary School
Coimbatore
04.2014

Skills

  • Incident management
  • Microservices architecture
  • Log analysis
  • Infrastructure automation
  • Scripting languages
  • Disaster recovery
  • Performance tuning
  • Containerization technologies
  • System monitoring
  • Load balancing
  • Application scaling
  • Continuous integration
  • Continuous deployment

Languages

Tamil
English

Accomplishments

  • Awarded with Values and culture award of the year 2022 and Spot Award of the year 2023.

Certification

CKA certified https://www.credly.com/badges/9495882b-0b07-43c9-9c64-ffebf9dfb4ab/public_url

Tools

  • Monitoring and Alerting: Prometheus, Grafana, Alert Manager.
  • Configuration Management: Ansible.
  • Containerization and Orchestration: Kubernetes, Docker, OpenShift.
  • Cloud Platforms: Amazon Web Services (AWS).
  • Infrastructure as Code (IaC): Terraform, Ansible.
  • Version Control: Git, GitHub, GitLab, Bitbucket.
  • Continuous Integration/Continuous Deployment (CI/CD): Jenkins.
  • Log Management: ELK Stack (Elasticsearch, Logstash, Kibana), Splunk.
  • Networking: NGINX, HAProxy, F5.
  • Security: Vault.
  • Languages: Python

Methodologies

  • Agile methodology
  • Waterfall model

Availability

  • Immediately
  • Full and unrestricted work rights in Australia – Subclass 500 (secondary applicant)

Timeline

Site Reliability Engineer

Tsys Global Payments
11.2023 - 07.2025

Associate Site Reliability Engineer

Tsys Global Payments
12.2020 - 11.2023

BTech - BioInformatics

Karunya Institute of Technology and Sciences

HSC - undefined

Vetri Vikaas Matriculation Higher Secondary School

SSLC - undefined

St.Josephs Matriculation Higher Secondary School

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Rijo Sarvin P