Riju Philip Jacob

Made pastry items from scratch

Held and followed proper health and safety codes

Operated cash register, collected payments and provided accurate change.

Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.

Greeted guests with pleasant smile and superior customer service.

Maintained calm demeanor during high-volume periods and special events.

Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Memorized official and off-menu coffee and tea preparations.

Described menu items to customers and suggested products based on stated preferences.

Received and accurately processed customer payments.

Maintained highest standards of conduct and service to support company reputation.

Merchandised display cases and promoted prepared foods.

Created complex, hand-crafted beverages based upon customer preferences.

Weighed, ground and packed coffee per customer orders.

Measured, mixed and prepped raw materials according to company specifications and recipes.

Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.

Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.

Maintained temperature, sweep and sanitation logs to document proper conditions.

Created attractive dessert trays for catering events.

Designed appealing product displays to maintain unique presentation.

Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.

Took precautions to avoid cross-contamination between food items.

Designed and implemented new bakery menu to emphasize on local produce.

Displayed freshly baked items, including cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.

• Operated cash register, collected payments and provided accurate change.
• Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
• Greeted guests with pleasant smile and superior customer service.
• Maintained calm demeanor during high-volume periods and special events.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Memorized official and off-menu coffee and tea preparations.
• Described menu items to customers and suggested products based on stated preferences.
• Received and accurately processed customer payments.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Merchandised display cases and promoted prepared foods.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Documented conversations with customers to track requests, problems and solutions.

Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.