Shazia Aman

*Manage all location operations by ensuring most effective utilisation and turnaround of vehicles and in accordance with reservation profile and customer’s needs, ensure vehicles provided to customers are in clean condition in accordance with Hertz standards.

* Deliver exceptional service quality in line with Hertz standards and develop actions to effectively differentiate Hertz at the location; ensure unparalleled customer satisfaction; personally manage key customer relationships and assist and support staff in dealing with customer issues and complaints.

*Monitor overall vehicle logistics and turnaround process at the turnaround facility; ensure seamless preparation of vehicles in line with internal Hertz standards and procedures in accordance with Health and Safety standards through own staff or hand in hand with any outsourced provider.

* Manage all Operations in close co-operation with the Turnaround Supervisor and have the full ability to deputise for the Location Manager in their absence.

* Together with the Airport Manager and/or Turnaround Supervisor ensure most effective utilisation and turnaround of vehicles and in accordance with reservation profile and customers’ needs, ensure vehicles provided to customers are in perfect mechanical and clean condition in accordance with Hertz standard.

* Personally manage key customer relationships and assist and support staff in dealing with customer issues and complaints,

* Plan, schedule, manage and monitor staffing levels in line with business volume and target,

* Manage all Location Turnaround Operations in tandem and close co-operations with the Location Manager.

* Ensure most effective utilisation and turnaround of vehicles and in accordance with reservation profile and customer needs, ensure vehicles provided to customers are in perfect mechanical and clean condition in accordance with Hertz standards.

*Deliver exceptional internal service and vehicle quality in line with Hertz standards; ensure unparalleled internal and external customer satisfaction through the provision of vehicles in the right numbers at the right time, for the right customer in order to achieve the highest revenue per unit and the highest utilisation levels.

* Participate in the recruitment of appropriate numbers and quality of staff and ensure that training, development and performance management are deployed to all staff to maximise both role satisfaction and a positive corporate image of quality and high performance.

* Equip and empower staff to take day to day responsibility for local operations and revenue management within the location and develop staff to realise their full commercial and personal potential in a spirit of openness and innovation.

* Liaise and co-operate with COE partners in order to ensure appropriate support is delivered to the organisation by the COEs: Marketing, HR.

*Conduct all business in accordance with Hertz policies and procedures, as measured by ratings on Standard Quality audits, internal financial audits, PID audits and other applicable external audits.

*Maintain a focus on WHS and all practices are in line with the Company’s WHS policies and procedures.

* Personally manage key customer relationships and assist and support staff in dealing with customer issues and complaints

* . Plan, schedule, manage and monitor staffing levels in line with business volume and targets.

* Arrange for and hold daily briefings with all staff to communicate strategies and actions.

* Responsible for the generation of revenue from the sale of additional services at the point of rental & return.