Rijul Kumar
Brisbane,QLD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
J D SPORTS
Brisbane, QLD
05.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Customer Service Representative
Hertz Australia Pty Ltd
Brisbane, QLD
07.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Crew Member
Mcdonalds
Brisbane, QLD
03.2019 - 04.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Applied Science in Information Technology - Information Technology
GRIFFITH UNIVERSITY
Nathan, QLD01-2027
High School Diploma -
STRETTON STATE COLLEGE
BRISBANE 12-2022
Skills
- Data Collection
- Inbound and Outbound Calling
- Paperwork Processing
- Data Entry
- Complaint resolution
- Order Processing
- Credit card payment processing
- Problem-solving abilities
Accomplishments
- Cert III Fitness
- School Sports Awards
Timeline
Customer Service Representative
J D SPORTS
05.2023 - Current
Customer Service Representative
Hertz Australia Pty Ltd
07.2022 - Current
Crew Member
Mcdonalds
03.2019 - 04.2021
Bachelor of Applied Science in Information Technology - Information Technology
GRIFFITH UNIVERSITY
High School Diploma -
STRETTON STATE COLLEGE
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