Summary
Work History
Education
Skills
UNIVERSITY PROJECTS
Languages
REFERENCES
Timeline
Work Availability
Software
Generic
RIKA PAUFIANI HIDAYAT

RIKA PAUFIANI HIDAYAT

Sydney,NSW

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.

Work History

Cosmetic Counter Manager

Revlon Pty Ltd Australia
  • Set and deliver targets by providing exceptional customer experiences
  • Meet customer needs in every way by recommending additional services
  • Represent and advocate for DJ to generate customer loyalty and maintain strong client base
  • Superior and efficient operating standards
  • Demonstrate extensive skin care and cosmetics product knowledge
  • Responsible for ensuring the smooth running and profitability of a beauty product houses counter display usually within the fragrances/beauty products
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Basic sales reporting, merchandising and administrative duties.
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Trained new retail employees on store merchandising standards and best practices, enhancing overall team effectiveness.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped identify, recommend and manage external marketing.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Make up Artist, Beautician, Fragrance Consultant

COSMAX Prestige Brands Australia


  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Actively building and maintaining a customer base
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Examine and analyse client's skin to evaluate skin condition and provide care recommendations
  • Helped identify, recommend and manage external marketing.
  • Keep the station and tools in clean and orderly condition
  • Share your passion for beauty with our clients and inspire them with product knowledge and recommendations
  • Deliver exceptional, personalised service to achieve commercial objectives
  • Work closely as a team to empower our clients to look and feel their best
  • Build an ever-growing base of return clientele through genuine and insightful interactions.
  • Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
  • Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Enhanced the overall shopping atmosphere by maintaining a clean, organized work area while adhering to visual merchandising guidelines.
  • Upsold additional products such as body lotions, shower gels, and home fragrances to complement customer purchases.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Beautician ( Brow Expert ), Make up Artist

LVMH PERFUMES & COSMETICS GROUP PTY LTD
  • Brow waxing, makeup
  • Customer service and consultative selling cosmetics, fragrances ( brand ambassador )
  • Customer service and educating customers on their beauty needs
  • Actively building relationship and maintaining a customer base
  • Solving brow dilemmas and brow styling
  • Basic sales reporting, merchandising and administrative duties
  • Achieving sales and performance goals.
  • Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
  • Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
  • Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Increased customer loyalty with exceptional customer service and follow-up care advice.
  • Educated clients on proper skincare routines and product usage to maintain their desired look at home.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Applied makeup to clients for special occasions to meet requirements.
  • Maintained regular client list and successfully handled walk-in customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Delivered personalized recommendations based on individual customer needs, driving sales growth.
  • Maintained up-to-date knowledge of product and service changes.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Conducted consultations to understand client's desired look.
  • Answered phone calls and emails to schedule client appointments.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Educated clients on proper make up techniques and care tips to ensure optimal product performance.
  • Listened to customer needs and desires to identify and recommend optimal products.

Receptionist and Beauty Therapist

ZETA BEAUTY SPA AND SALON
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Resolved customer problems and complaints.
  • Demonstrated adaptability by effectively managing multiple responsibilities simultaneously under high-pressure situations within fast-paced operating rooms environments.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.

Brand Ambassador, Make Up Artist

TRIMEX PTY LTD
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Communicated product information with confidence and educated consumers about company.
  • Ability to work well within a team and towards KPIs
  • Keep the station and tools in clean and orderly condition
  • Basic sales reporting, merchandising and administrative duties
  • Demonstrated ability to achieve sales results and provide excellent customer service
  • Share your passion for beauty with our clients and inspire them with product knowledge and recommendations.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Answered phone calls and emails to schedule client appointments.
  • Balanced cash drawer at the end of each shift, ensuring accuracy in all transactions processed throughout the day.
  • Processed various forms of payment accurately, including cash, credit cards, checks, and gift cards.
  • Resolved customer complaints professionally, ensuring their overall satisfaction with their shopping experience.
  • Collaborated with fellow employees to maintain a positive work environment and provide exceptional customer service.
  • Stocked, tagged and displayed merchandise as required.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Foreign Exchange Dealer ( Treasury Department )

PANIN BANK INDONESIA
  • Collaborated with sales teams for better client service, resulting in increased revenue generation.
  • Streamlined communication channels between traders, brokers, and clients for a more efficient workflow in executing deals.
  • Managed multiple projects simultaneously, ensuring timely completion of all hanger-related tasks
  • Inquisitive and creative thinker who can react quickly to fast-changing markets
  • Interest in financial markets and trends
  • Have strong critical thinking and communication skills along with excellent analytical, quantitative, and interpersonal skills
  • Demonstrates energy and drive to launch a career in the banking and finance industry
  • Able to work independently and with the team to produce accurate, detailed work under pressure.
  • Completed electronic research using Bloomberg.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Expedited data entry tasks with efficient typing speed and accuracy.
  • Used advanced Microsoft Office skills to create polished documents, spreadsheets, and presentations that were well-received by colleagues and management alike.

Stock Taker

Kinokuniya Bookstore
  • Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
  • Collaborated with team members to achieve timely completion of comprehensive stock audits.
  • Maintained a clean and safe working environment by adhering to safety guidelines during all stock-taking activities.
  • Employed excellent time-management skills to balance multiple responsibilities related to inventory control effectively.
  • Performed data entry and completed proper paperwork.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.

Administration Assistant, Data Entry Operator

PT. JAMU AIR MANCUR
  • Liaising with suppliers, making sure deliveries run smoothly
  • Excellent attention to detail, through administration role
  • Able to work unsupervised, quick to adapt to new situation
  • Answer and direct phone calls professionally A common administrative responsibility is answering and directing calls professionally.
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
  • Increased data entry accuracy by implementing a robust quality assurance process.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Managed the allocation of meeting rooms and shared resources, ensuring fair access for all departments while minimizing conflicts.

Education

Diploma of Beauty Aesthetic - Make up, Facial, Waxing, Manicure Pedicure, Massage

CIDESCO International
01.2015

Bachelor of Computer - Computer Science, Information Systems

BINA NUSANTARA UNIVERSITY
07.2007

Skills

  • Computer Proficiency and Microsoft Office
  • Software Development ( C language)
  • Photoshop
  • Databases
  • Excellent Written and Verbal Communication
  • Problem-solving skills
  • Time Management
  • Organisational skills
  • Creative Thinking
  • Strong Communication and Interpersonal Skills
  • Sales expertise
  • Customer service background

UNIVERSITY PROJECTS

THESIS : Decision Support System for the analysis and design of Medistra Hospital human resources, 2005/2006.


Languages

Indonesian
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Elementary

REFERENCES

Referees upon a request

Timeline

Cosmetic Counter Manager

Revlon Pty Ltd Australia

Make up Artist, Beautician, Fragrance Consultant

COSMAX Prestige Brands Australia

Beautician ( Brow Expert ), Make up Artist

LVMH PERFUMES & COSMETICS GROUP PTY LTD

Receptionist and Beauty Therapist

ZETA BEAUTY SPA AND SALON

Brand Ambassador, Make Up Artist

TRIMEX PTY LTD

Foreign Exchange Dealer ( Treasury Department )

PANIN BANK INDONESIA

Stock Taker

Kinokuniya Bookstore

Administration Assistant, Data Entry Operator

PT. JAMU AIR MANCUR

Diploma of Beauty Aesthetic - Make up, Facial, Waxing, Manicure Pedicure, Massage

CIDESCO International

Bachelor of Computer - Computer Science, Information Systems

BINA NUSANTARA UNIVERSITY

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office

Microsoft Access

Adobe Photoshop

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