Rikarla Phillips
Yarrawonga
Summary
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Professional Secretary with over 10 years of experience managing daily administrative support tasks and operations in Administration industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
19
19
years of professional experience
Work History
Front of House Staff Member
Waterside Pizza/Pasta & Grill
02.2024 - Current
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Parish Secretary
Sacred Heart Church
01.2015 - 02.2024
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
- Ensured accurate record-keeping of baptisms, weddings, funerals, and other significant life milestones within the parish community per diocesan guidelines.
- Created and updated membership rosters, church documents and basic reports.
- Payroll/Administration
Receptionist
Yarrawonga/Mulwala Golf Club Resort
05.2009 - 02.2012
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Collected payments, processed transactions and updated relevant records.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Receptionist
Clubmulwala
10.2004 - 01.2007
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Collected payments, processed transactions and updated relevant records.
- Membership processing
Education
Completed VCE -
Yarrawonga P-12
Yarrawonga11.2003
Skills
- Food Preparation
- Social Media
- Tableside Service
- Money Handling
- Handling Complaints
- Microsoft Office
- Customer Service Management
- Reservations
- Computer Skills
- Administrative Skills
- Data Entry
- Phone and Email Etiquette
Family Activities
I am happily married with two beautiful girls attending primary school.
I enjoy taking them on holidays/ weekend away and enjoying every moment with them.
In my spare time, I enjoy horse riding and camping.
Timeline
Front of House Staff Member
Waterside Pizza/Pasta & Grill
02.2024 - Current
Parish Secretary
Sacred Heart Church
01.2015 - 02.2024
Receptionist
Yarrawonga/Mulwala Golf Club Resort
05.2009 - 02.2012
Receptionist
Clubmulwala
10.2004 - 01.2007
Completed VCE -
Yarrawonga P-12
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