RIKI FALZON
Adelaide,SA
Summary
Proven in enhancing customer satisfaction and streamlining operations at Coles, I bring a blend of adept customer service and persuasive sales skills. My experience at DB Philpott and Harris Real Estate honed my ability to analyze market trends and excel in client relations, demonstrating a strong focus on achieving and surpassing sales targets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Coles
07.2022 - Current
- Assisted customers with inquiries and resolved issues to ensure satisfaction
- Managed departmental operations, including team coordination and KPI achievement
- Developed organizational and multitasking skills in a fast-paced environment
Work Experience
DB Philpott Real Estate
06.2024
- Learnt about analysing comparable property sales in the area to inform valuation estimates, developing my understanding of local market trends and factors influencing property values
- Assisted in communicating with tenants about property-related concerns and learning how to handle inquiries promptly and professionally
Work Experience
Harris Real Estate
12.2022
- Learned effective ways to communicate with potential buyers, greeting and interacting with property visitors to make them feel welcome and answering initial questions about listings
- Gained foundational sales and communication skills, including the ability to understand and meet client needs
Education
High School -
Marryatville High School
01.2024
Primary School -
Magill Primary School
01.2019
Skills
- Customer Service & Client Relations
- Sales & Persuasion skills
- Customer focus
- Multi-tasking strength
- Problem-solving
- Adapt to diverse groups
Certification
Real Estate Sales Licence, Currently awaiting marking, 07/02/25
References
References available upon request.
Timeline
Work Experience
DB Philpott Real Estate
06.2024
Work Experience
Harris Real Estate
12.2022
Customer Service Team Member
Coles
07.2022 - Current
High School -
Marryatville High School
Primary School -
Magill Primary School
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