Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Riki Solomon

Riki Solomon

Upper Coomera,QLD

Summary

To the right employer, I'm motivated, trustworthy, and committed individual who would be an asset to any company with the proper training and employment opportunities. I'm willing to learn all the skills I can to help improve myself working within the industry.

Friendly Receptionist with a background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach, Also I'm reliable Bar leader with an independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker, always ready to support team needs.

Overview

23
23
years of professional experience
1
1
Certification

Work History

RIDE ATTENDANT

DREAM WORLD
01.2008 - 12.2008
  • Maintain area of cleanliness.
  • Resolved guest issues by identifying the source of the complaint and formulating corrective action with the supervisor.
  • Supervised gameplay and monitored guests' actions to prevent theft.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Trained new ride operators on safety procedures and ride operations.
  • Maximised customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Followed safety procedures for operating, loading, and unloading passengers from amusement park rides.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Operated rides and attractions according to written guidelines to reduce injuries.

MOVIEWORLD EVENT BAR TEAM LEADER

SEAWORLD
01.2016 - Current
  • Corporate events (Movie World, SeaWorld, WNW, Paradise Country)
  • Consulted with managers to organize special events and promotions.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Allocation of staff and all bar areas
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Maintained inventorying beverage stock and bar supplies.
  • Completed requisitions to maintain required stock par levels.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Waitress
  • Consumption and waste management
  • Ability to maximise revenue to achieve KPI
  • Maintained high customer service standards by staying current on bar and menu options and providing practical food recommendations for guests.
  • Created effective employee schedules, maintaining coverage at peak times and minimizing labour costs.
  • Signage and inventory of all equipment
  • Maximized customer service by training staff, overseeing operations, and resolving issues
  • Closed out cash register and prepared cashier report at the close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

FOOD & BEVERAGE ATTENDANT

MOVIEWORLD/ WET N WILD/SEAWORLD
01.2008 - 01.2010
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Maintained a clean and organized restaurant to comply with hygiene and health regulations.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Provided guests with information about menu items, specials and promotions to offer quality service.
  • Greeted and seated guests to provide a friendly and welcoming experience.
  • Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
  • Communicated with kitchen staff and servers to provide accurate, timely information regarding orders and minimise delays.
  • Trained new staff members on company policies and procedures.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Supported and assisted team members in handling guest inquiries and requests and resolving complaints.
  • Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
  • Processed payments and provided receipts to establish proof of transaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

CUSTOMER SERVICE TEAM LEADER WAREHOUSE ADMINISTRATION

ALLIED EXPRESS
01.2005 - 01.2007
  • Management of house accounts
  • Trained and supervised team of customer service representatives in providing quality customer service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processing credit card payments
  • Provided primary customer support to internal and external customers.
  • Implemented company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • It resolved product or service problems by clarifying customer complaints, determining the problem's cause and selecting the best solution.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Strict Adherence to OH&S guidelines
  • Allocating workload to drivers daily
  • Data entry
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

RECEPTIONIST

HALAS DENTAL PTY LTD
01.2001 - 01.2004
  • Working with N.E.C- S.N 116(25x100 extensions (incoming & outgoing Lines)
  • Alcatel 4059 Mac (Multimedia) (50x200 extensions incoming & outgoing) extending to 500 extensions
  • Screening of incoming calls for managing director and higher management
  • Distribution of answering machine messages to relevant staff or departments
  • Distribution of mail to relevant staff
  • Maintain cleanliness in reception and showroom areas.
  • Ordering stationary and keeping lunchroom tidied and maintained.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Answered phone promptly and directed incoming calls to the correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Welcomed customers with friendly greetings, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated a multi-line telephone system to answer and direct a high volume of calls.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

Training Tailor-made
Gold Coast, QLD
2020

Skills

  • Customer service focused
  • Organizational abilities
  • Bar leader
  • Legal Compliance
  • Receptionist enthusiastic
  • Staff Training
  • Suggestive Selling
  • High-Volume Environments
  • Staff Scheduling
  • Team Leadership & Development
  • Effective team leader

Certification

CHC33015 - Cert 3 Individual support (Disability & Ageing) Home and community services - 24.05.2023


HLTAID009 - Provide cardiopulmonary resuscitation - 29.03.2023

HLTAID011 - Provide first aid 29.03.2023


RMLV: RTO: 31709 - 20.07.2022

CERT: 091927

RSA



Timeline

MOVIEWORLD EVENT BAR TEAM LEADER

SEAWORLD
01.2016 - Current

RIDE ATTENDANT

DREAM WORLD
01.2008 - 12.2008

FOOD & BEVERAGE ATTENDANT

MOVIEWORLD/ WET N WILD/SEAWORLD
01.2008 - 01.2010

CUSTOMER SERVICE TEAM LEADER WAREHOUSE ADMINISTRATION

ALLIED EXPRESS
01.2005 - 01.2007

RECEPTIONIST

HALAS DENTAL PTY LTD
01.2001 - 01.2004

Training Tailor-made

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Riki Solomon