Rikki Andren
Woolgoolga,NSW
Summary
Dynamic Senior Beauty Therapist with proven success at Woolgoolga Body Works, enhancing revenue through upselling and exceptional customer service. I foster strong client relationships and streamline operations, ensuring a welcoming environment that drives client satisfaction and loyalty.
Experienced with strategic planning, financial management, and team leadership. Utilizes innovative approaches to streamline operations and drive growth. Track record of building strong relationships to ensure business success. Possessing strengths in task prioritisation and customer service. Ready to leverage training and experience to take on new professional challenges.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Senior Beauty Therapist
Woolgoolga Body Works
06.2020 - Current
- Increased salon revenue through upselling additional services and retail products to clients.
- Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Delivered exceptional customer service to maintain loyal clientele.
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Resolved customer concerns or complaints promptly while maintaining professionalism which led to improved customer satisfaction ratings.
- Assisted in the recruitment process of beauty therapists, selecting candidates who aligned with the salon''s values and vision.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
Business Owner
Woolgoolga Bodyworks
06.2010 - 06.2020
- Established strong customer relationships through excellent communication and attentive service.
- Perform accounting duties using XERO, recording Daily Cash flow, payroll, preparing bank deposits and generating financial statements
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Business Administrator
PJ Truman
02.2008 - 01.2010
- Managed day-to-day development issues.
- Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Certificate III - Beauty Therapy
TAFE
Coffs Harbour, NSWCertificate II - Business Administration
New Train
Tamworth, NSWSkills
- Strong communication skills
- Team leadership qualities
- Advanced waxing techniques
- Conflict resolution
- Professionalism and etiquette
- Spa management experience
- Laser hair removal
- Customer service
- Friendly and outgoing
- Time management
- Attention to detail
- Retail experience
- Verbal and written communication
- Cash handling
- Customer engagement
- Flexibility and adaptability
Timeline
Senior Beauty Therapist
Woolgoolga Body Works
06.2020 - Current
Business Owner
Woolgoolga Bodyworks
06.2010 - 06.2020
Business Administrator
PJ Truman
02.2008 - 01.2010
Certificate III - Beauty Therapy
TAFE
Certificate II - Business Administration
New Train
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