RIKKI JACKSON
Thuringowa Central,QLD
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
25
25
years of professional experience
Work History
Team Leader
Rent4Keeps
12.2017 - Current
- Administered Rent4Keeps IT systems
- Conducted audits of stock
- Did quarterly reviews of compliance, contracts & HR issues
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
- Coordinated weekly meetings for internal and external groups.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Sales Manager
Telstra
01.2015 - 01.2017
- Understood the product benefits and advantages and to executed those strategies
- Handled customers issues in a professional manner
- Backed up data and transfer of customer important information
- Up-sold new products and services to existing customers
- Guided potential and existing customers to determine and fulfill their purchase needs
- Meet and greet existing or potential customers
- Provided exceptional customer services
- Recorded customers conversations and interactions
- Coached and mentored sales consultants on a weekly basis
- Rostered and balanced weekly roster
- Achieved budgets and reported to area manager and regional manager
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of 20 people, stepping in to support employees and deliver smooth sales processes for clients.
- Developed and implemented comprehensive salesperson training program.
Trade assistant
Plumbing Professionals NQ
01.2015 - 01.2016
- Measured, cut, thread and assembled new pipes, Clean and renew steam traps
- Immersed pipes in chemical solution to remove dirt, oil, and scale
- Mounted brackets and hangers on walls and ceilings to hold pipes
- Spoke with peers to verify task completion, meeting tight deadlines and schedules.
- Drilled and cut holes in walls and floors to accommodate passage of pipes.
- Used couplings, clamps and screws to assemble pipe sections, tubing and fittings.
- Performed preventive maintenance on plumbing systems to detect leaks and slow drains.
- Hung steel supports from ceiling joists to securely hold pipes in place.
- Filled plumbing fixtures and pipes with water or air to detect and locate leaks.
- Used rulers and levels to locate and mark position of pipe installations, passage holes and connections.
- Inspected pipes and piping systems to assess quality and condition.
- Installed underground storm, sanitary sewer, irrigation systems, and water piping systems.
Store Manager
EB Games
01.2009 - 01.2015
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Store Manager, Area Manager
Red Rooster
01.2006 - 01.2009
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Crew Member/Trainer, Shift Assistant, Assistant Manager, Store Manager
McDonalds
01.1998 - 01.2006
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations and procedures.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Carefully interviewed, selected, trained and supervised staff.
- Prepared for and executed new menu implementations.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Education
Certificate IV Retail Management - undefined
2005
Certificate III Retail Supervision - undefined
2004
Effective Management Practices (2006) Advanced Shift Management Course - undefined
2004
Certificate II Retail Operations - undefined
McDonalds Australia Limited
2003
Basic Shift Management Course - undefined
2003
Skills
- Sales Expertise
- Account Management
- Issue Resolution
- Daily Workflow Improvement
- Key Performance Indicators (KPI)
- Staff Training
- Overseeing Daily Activities
- Verbal and Written Communication
- Job Assignments
- Inventory Accuracy
- Continuous Improvement Strategies
- Coaching and Mentoring
- Conflict Resolution
- Attention to Detail
- Effective Customer Service
- Leading Team Meetings
- Performance Evaluations
- Leading Employees
- Work Planning and Prioritization
- Client Support
- Teamwork and Collaboration
- People Management
- POS Inventory System Operation
Timeline
Team Leader
Rent4Keeps
12.2017 - Current
Sales Manager
Telstra
01.2015 - 01.2017
Trade assistant
Plumbing Professionals NQ
01.2015 - 01.2016
Store Manager
EB Games
01.2009 - 01.2015
Store Manager, Area Manager
Red Rooster
01.2006 - 01.2009
Crew Member/Trainer, Shift Assistant, Assistant Manager, Store Manager
McDonalds
01.1998 - 01.2006
Certificate IV Retail Management - undefined
Certificate III Retail Supervision - undefined
Effective Management Practices (2006) Advanced Shift Management Course - undefined
Certificate II Retail Operations - undefined
McDonalds Australia Limited
Basic Shift Management Course - undefined
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