Rikki Nye
Chinchilla
Summary
Hi I'm Rikki, I'm a Single mother that wishes to achieve in advancing my skill set. I have demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. I'm always willing to learn new things & take on new challenges, I'm all about flexibility and try to put 100% into everything I do.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Site Coordinator
ORIGIN ENERGY - Gas and Electricity
2024 - Current
- Provide support across site, supporting plant & regional manager
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Support annual operating budgets
- Book & coordinate training & events
- Led site inductions and safety briefings for all new personnel, reinforcing culture of safety and compliance.
- Facilitated training sessions for new staff, enhancing team capabilities and ensuring consistent quality of work.
- Negotiated contracts with suppliers for cost-effective procurement of materials, contributing to budget adherence.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Using different management systems, SAP, NISOFT, ALORA, OCIS, OPENTEXT & other areas to assist in
Senior Banker
NAB
2022 - 2024
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Managed a diverse portfolio of high-net-worth individuals, effectively addressing their banking and investment needs.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced teller drawers and ATM cash.
- Organized regular training sessions for team members, promoting continuous learning and skill development within the group.
- Negotiated favourable terms for clients on loans and credit facilities, improving overall profitability of the portfolio.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Met with members to understand goals and recommend solutions to fit specific needs.
Senior Member Experience Officer
Heritage Bank Dalby
01.2020 - 05.2022
- SMEO
- Sales, Insurance, Handling money, bulk counting, resolving customers enquiring, using PROD & Prosper, booking appointments, loans & financing, supervising & leadership support to branch manager
- Central cash handling, order in money and doing up floats
- Personal Lending & chq handling, handling complaints, opening and closing
- KPI TARGETS, EXCEL & WORD.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-to-day duties accurately and efficiently.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Sales Consultant
Black Toyota
12.2018 - 12.2019
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Followed up with existing customers to provide additional support and address concerns.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
Pen Rider
Mort & Co
06.2018 - 12.2018
- Mort & Co Feedlot - Penrider/Hospital
- Identifying sick cattle, treating sick cattle, trucking and pulling cattle
- De- horning & feeding, Tagging & supporting my supervisors.
- Conducted thorough examinations of animals to identify concerns such as illnesses, diseases and injuries, as well as monitor and document physical changes.
- Rotated animals between grazing areas to provide enough access to food.
Media Sales Consultant
NewsCorp Australia
- Selling ad spaces, marketing companies in the Dalby Herald Newspaper and surrounding areas and designing media ads.
Cowboy Leagues Club
- Promo & Gaming
- Promoting and marketing the Leagues Club in Townsville, also pokies & TAB Attendant
- My Baby Warehouse 3IC & Sales Assistant
- Selling & Promoting baby brands & Items, Opening & Closing store, counting tills & doing up rosters plus 5mths of HR experience.
Supervisor & Barista
Airport Retail Enterprises Sydney
- Early starts making coffee for staff and customers, supervising areas and staff
- Pinnacle Station- Station Hand All rounder
- Branding cattle, working horses, making up feeds, de-horning, tagging, treating, breeding cattle
- Fencing, making dinners for crew, fixing and washing machinery, quad bike and motor bike mustering, horse mustering
- Spraying cattle welding and building cattle yards, paperwork, pays.
Bar Attendant & Gaming Supervisor / 2IC functions Assistant
Freeway Hotel
- Pouring drinks, payouts counting cash flow in TAB supervising payouts, functions organising
Skills
- MARKETING
- Hospitality Experience
- Opening & Closing
- Customer Service & Technical Skills
- Bar Attendant & Supervision Skills
- Outlook, Word, Windows, Microsoft & SQL Skills
- Medical Terminology
- High Computer Skills
- Good Telephone & Communication Skills
- Organizational & Function Skills
- Cash Handling, EFTPOS, Medicare & Register OPS
- Good Office, Money Room & Payroll Skills
- TAB, KENO, Poker Machine OPS
- Reception Skills
- Medicare & Invoice Skills
- Barista & Coffee Making Skills
- Food Handling & Preparation
- Sales Co-Coordinating & Marketing
- InDesign Skills
- HR Experience
- Staff Management
- Policies and procedures
- Strategic planning
- Sales and marketing
Certification
RSA and RSG (NSW, QLD) WHITE CARD, FIRST AID, RETAIL CERT 2 HOTEL MANAGEMENT CERT 3 BUSINESS ADMINISTRATION (MEDICAL) CERT 3 BUSINESS ADMINISTRATION DIPLOMA RECEPTION & MEDICAL TERMINOLOGY PRACSOFT MEDICAL COMPUTING ACCREDITED COFFEE COURSE, Working From Heights, Confined spaces,.
Additional Information
- Current Licenses Held , Queensland Auto Driver’s License Motor Dealers License
Timeline
Senior Member Experience Officer
Heritage Bank Dalby
01.2020 - 05.2022
Sales Consultant
Black Toyota
12.2018 - 12.2019
Pen Rider
Mort & Co
06.2018 - 12.2018
Media Sales Consultant
NewsCorp Australia
Cowboy Leagues Club
Supervisor & Barista
Airport Retail Enterprises Sydney
Bar Attendant & Gaming Supervisor / 2IC functions Assistant
Freeway Hotel
Site Coordinator
ORIGIN ENERGY - Gas and Electricity
2024 - Current
Senior Banker
NAB
2022 - 2024
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