Riko Hasegawa
BRISBANE
Summary
Detail-oriented professional with expertise in food and beverage service, cash handling, and team collaboration. Proven track record of enhancing customer satisfaction and fostering a welcoming environment. Strong ability to manage multiple tasks efficiently while maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Waiter and Bartender
CÉ LA VI TOKYO
Shibuya
07.2023 - 10.2025
- Exhibited flexibility by performing various roles, including reception, waitstaff, bartending, and cashier duties.
- Guided customers in selecting menu items through course suggestions, explanations of specials, and responses to food preparation inquiries.
- Effectively accommodated diverse dietary needs, including gluten-free, lactose intolerance, and religious requirements (Recommended menu items tailored to guest preferences and dietary restrictions).
- Ensured customer satisfaction by checking in with guests regarding their meal experience.
- Cleaned dining room chairs, tables, floors, and surfaces daily to maintain a welcoming environment.
- Contributed to menu development by providing feedback and suggestions on new items.
Cocktail Server
Ellis Island Casino
Las Vegas
07.2022 - 07.2023
- Took drink orders from tables and bar area, relaying requests to bartenders.
- Managed beverage orders for multiple tables, ensuring prompt service to enhance guest satisfaction.
- Assisted in stocking bar area with beer, wine, and spirits, maintaining well-organized supplies for seamless service.
- Processed cash transactions and handled payments efficiently, contributing to smooth service conclusion.
Sales Assistant
Shibuyala
Las Vegas
07.2022 - 07.2023
- Assisted customers with product selections and inquiries to enhance shopping experience in fast-paced retail environment.
- Aided customers in finding specific products and offered tailored advice to meet their needs.
- Maintained store cleanliness and safety standards to ensure welcoming atmosphere.
- Arranged stockroom shelves and bins to optimize accessibility and streamline inventory management.
Education
Associate of Arts - Hospitality Management
Peninsula College
Port Angeles, Washington State (USA)06-2022
Some College (No Degree) - Liberal Arts
Kanda Institute of Foreign Languages
Tokyo06-2022
Skills
- Food service
- Beverage knowledge
- Cash handling
- RSA certification
- Time management
- Team collaboration
- English (intermediate) and Japanese (native)
Timeline
Waiter and Bartender
CÉ LA VI TOKYO
07.2023 - 10.2025
Cocktail Server
Ellis Island Casino
07.2022 - 07.2023
Sales Assistant
Shibuyala
07.2022 - 07.2023
Associate of Arts - Hospitality Management
Peninsula College
Some College (No Degree) - Liberal Arts
Kanda Institute of Foreign Languages