Riko Inoue
Preston,VIC
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by my time at Bakery Cafe. Expert in customer service and problem-solving, I excel in critical thinking and active listening, significantly reducing downtime by promptly addressing system issues. Achieved notable improvements in efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Bakery Cafe
05.2019 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
A Water and Kitchen
Korean Restaurant
02.2021 - 06.2023
- Ensured accurate record-keeping of all maintenance activities, contributing to improved overall system management.
- Promoted a culture of continuous improvement by regularly evaluating existing systems for potential upgrades or enhancements.
- Collaborated with other departments for successful execution of cross-functional projects related to water and fuel systems.
- Reduced downtime in operations by promptly addressing any system malfunctions or failures.
Education
English Major At Kanda Fundamental International L
Tokyo, JapanEnglish Unlimited
Melbourne, VICFaculty of International Liberal Arts At Juntendo
Tokyo, JapanSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Spanish
Elementary
Korean
Elementary
Japanese
Native or Bilingual
English
Limited Working
Visa
Working holiday visa expired by 25th May 2025
Timeline
A Water and Kitchen
Korean Restaurant
02.2021 - 06.2023
Customer Service Representative
Bakery Cafe
05.2019 - 02.2024
English Major At Kanda Fundamental International L
English Unlimited
Faculty of International Liberal Arts At Juntendo
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