Riley Abraham
Bendigo,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hertz
03.2023 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Tracked customer service cases and updated service software with customer information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered prompt service to prioritize customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
2IC Manager
The Royal Mail Hotel
12.2021 - 01.2023
- Maintained professional, organized, and safe environment for employees and patrons
- Maximized performance by monitoring daily activities and mentoring team members
- Controlled costs to keep business operating within budget and increase profits
- Managed and motivated employees to be productive and engaged in work
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Reconciled cash and credit card transactions to maintain accurate records
- Led and directed team members on effective methods, operations, and procedures
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
- Correctly calculated inventory and ordered appropriate supplies
- Developed unique events and special promotions to drive sales
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Team Member
The Golden Vine Hotel
10.2019 - 11.2021
- Developed strong cooperative relationships with coworkers and managers
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Learned other teammates' work tasks to train as backup
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Maintained high personal grooming standards and uniform presentation.
Kitchen Assistant
Swan Hill Health
01.2017 - 08.2018
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Operated standard kitchen equipment with focus on safety and sanitation
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions
- Learned other teammates' work tasks to train as backup.
Education
Certificate 4 in Conservation and Land Management -
Bendigo TAFE
Current first aid certificate -
Bendigo Senior Secondary College
Current chemical safety certificate -
Bendigo Senior Secondary College
High School Diploma -
Bendigo Senior Secondary College
10.2015
Skills
- Staff Management
- Strategic planning
- Financial Management
- Budgeting
- Schedule optimization
- Verbal and written communication
- Team motivation
- Team Building
- Task monitoring
- Task Prioritization
- Multitasking ability
- Invoice Processing
- Invoice reconciliation
- Transactions reconciliation
- Planning and Coordination
- Attention to Detail
- Critical Thinking
- Decision-Making
Timeline
Customer Service Representative
Hertz
03.2023 - Current
2IC Manager
The Royal Mail Hotel
12.2021 - 01.2023
Team Member
The Golden Vine Hotel
10.2019 - 11.2021
Kitchen Assistant
Swan Hill Health
01.2017 - 08.2018
Certificate 4 in Conservation and Land Management -
Bendigo TAFE
Current first aid certificate -
Bendigo Senior Secondary College
Current chemical safety certificate -
Bendigo Senior Secondary College
High School Diploma -
Bendigo Senior Secondary College
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