Riley Amiet
Loganholme,Qld
Summary
Dynamic Retail Assistant with proven expertise in POS system operation and exceptional customer service, honed at Kmart. Excelled in enhancing store performance through effective merchandise stocking and loss prevention, alongside fostering team collaboration. Known for resolving customer complaints with professionalism, ensuring a positive shopping experience. Skilled in training new staff, showcasing strong communication and interpersonal abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Assistant
Kmart
08.2020 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Handled returns and exchanges professionally, adhering to company policies while prioritising customer satisfaction.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Enhanced store security by monitoring for potential theft and promptly reporting suspicious activity.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Provided training and guidance to new staff, ensuring high level of service quality.
Education
Year 12 Certificate -
11-2024
Certificate I - Construction
Blue Dog Training
07-2024
Certificate II - Engineering Pathways
Blue Dog Training
07-2024
Skills
- Customer service and assistance
- POS system operation
- Product merchandising
- Conflict resolution techniques
- Team collaboration aptitude
- Loss prevention awareness
- Time management capabilities
- Adaptable and flexible
- Strong communication and interpersonal skills
Certification
- Construction Induction (White card) Workplace Health and Safety Queensland
Timeline
Retail Assistant
Kmart
08.2020 - Current
Year 12 Certificate -
Certificate I - Construction
Blue Dog Training
Certificate II - Engineering Pathways
Blue Dog Training
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