Riley Cartwright King

As the Home Care Package Specialist, I ensure Home Care Packages are established, implemented, and reviewed
reflecting a clients’ preferences and assessed needs. In this role I work closely with the Support at Home Program
Manager to monitor and report on Home Care Package and Commonwealth Home Support funding is consistent with
legislation, quality frameworks and funding guidelines.

You will also be innovative, model a collaborative, client directed care approach and seek actively to empower aged care services clients through the delivery of excellent customer service. In this role you will contribute to strengthening ARRCS position within the Home Care sector across the Northern Territory.

I champion a client-directed care model, delivering high-quality customer service that empowers aged care clients—including veterans under DVA arrangements—to make informed choices about their care.

• Deliver high-level administrative and compliance support, including auditing, financial reporting, date entry and data analysis across multiple systems (Procura, CareVision, Services Australia, My Aged Care).
• Review, monitor and action budget under/overspends, reconciliation, procurement and contract oversight with internal and external providers to ensure cost-effective, high-quality services.
• Develop and implement governance tools, reporting templates, and supplier documentation to strengthen accountability and performance monitoring.
• Lead system improvement projects, including process testing and optimisation of invoicing and internal workflows.
• Maintained accurate documentation of client progress and care plans.
• Supported contract negotiations by gathering necessary documentation and data analysis.
• Processed purchase orders and maintained accurate records.
• Collaborated with cross-functional teams to streamline procurement workflows and enhance efficiency.
• Build relationships with vendors to negotiate ideal terms for purchases.
• Developed strong partnerships with vendors to secure favourable pricing, payment terms, and delivery schedules.

• Operated filling equipment efficiently to ensure timely product availability
• Monitored inventory levels to prevent stock shortages during peak hours
• Collaborated with team members to streamline filling processes and enhance productivity
• Conducted quality checks on filled products to maintain high standards of safety and compliance
• Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
• Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.

The role of Operations Support Officer – Home Care is responsible for supporting day-to-day operations of the Operations Team of workforce coordinators, system supports, and administration coordinator. They ensure workflows are streamlined andthat incoming business flows through:
• Ensure the optimal scheduling and rostering of client support services. They support the Home Care Team with other functions such as payroll, administration, and systems.
• Accountable to promote and drive the use of internal systems and application, training, and development, system
implementation and resource management.
• Ensure workflows are streamlined and that incoming business flows through to the correct channels.
• Assists with end of month tasks and external systems such as My Aged Care, Dex Portal, etc.
• Assist with staff coverage to Operations Team member when members are on planned and sick leave.

• Coordinated operational workflows to enhance efficiency in daily activities.
• Assisted in implementing process improvements to streamline operations.
• Managed scheduling and resource allocation for optimal team performance.
• Monitored compliance with organizational policies and procedures consistently.
• Assisted in the recruitment, onboarding, and training of new employees to maintain a high-performance workforce.

Operated as Security Supervisor in INPEX, Inchthys LNG

• Supervise three security personnel to ensure adherence to protocols and procedures.
• Conduct regular site inspections to identify and mitigate potential security risks.
• Develop and implemented training programs for new security staff, enhancing operational efficiency.
• Coordinate emergency response plans and training weekly in collaboration with INPEX.
• Conduct security audits and compliance checks, ensuring all personnel adhered to strict access and entry regulations.
• Process Onshore Access Forms and conducted ACS Card audits to ensure compliance with security protocols and regulations for everyone attending the site.
• Generate timesheet reports, Inpex-requested reports, as well as weekly and monthly gate reports, providing accurate and timely data for management review.
• Wrote and submitted daily reports on security team operations handover.