RILEY FLORENTINE
Bondi,NSW
Summary
Experienced professional with a strong background in leading and facilitating educational content and curriculum. Highly organised and adept at developing and maintaining relationships with departments and staff. I am actively seeking to progress in a position where I can optimise my current skills in a new role.
Overview
6
6
years of professional experience
Work History
TEAM LEADER
Services Australia
07.2022 - Current
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Conducted performance reviews to measure employee growth and skills
- Facilitated regular meetings with the team to discuss progress towards goals and identify areas for improvement
- Provided guidance to the team on best practices for completing tasks efficiently and accurately.
TRAINING FACILITATOR
Services Australia
11.2023 - 02.2024
- Facilitated discussions among learners to promote critical thinking skills
- Maintained a positive learning environment by providing timely feedback on participant progress
- Developed comprehensive course materials, including outlines, handouts, and assessments
- Designed and delivered engaging, interactive training sessions to groups of up to 25 participants
- Utilized a variety of instructional techniques such as role-playing exercises, case studies, simulations, and group activities
- Assisted in the development of new curriculum based on changing industry trends and best practices.
SERVICE OFFICER
Services Australia
07.2018 - 07.2022
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Skills
- Strong Communicator
- Stakeholder Engagement
- Organised, Reliable and Trustworthy
- Performance Improvement
- People Management
- Coaching and Mentoring
- Adapt Successfully to Changing Situations and Environments
- Works Well Under Pressure
- Strong Written and Verbal Skills
- Encourage Positive Workplace Culture
- Emotional Intelligence
- Works Well Independently And Within A Team
Professional Summary - Experience
- 07/01/22 - Present TEAM LEADER, Services Australia, Bondi Junction
- 11/01/23 - 16/02/23 TRAINING FACILITATOR, Services Australia, Sydney, NSW
- 07/01/18 - 07/01/22 SERVICE OFFICER, Services Australia, Bondi Junction
References
- Nellie Ghasemi, Services Australia, Current Service Centre Manager, (040) 386-1806, Nellie.ghasemi@servicesaustralia.gov.au
- PATTY PATSALOS, Services Australia, Previous Service Centre Manager, (046) 771-8762, Patty.patsalos@servicesaustralia.gov.au
Timeline
TRAINING FACILITATOR
Services Australia
11.2023 - 02.2024
TEAM LEADER
Services Australia
07.2022 - Current
SERVICE OFFICER
Services Australia
07.2018 - 07.2022
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