Riley Gill
Rye,VIC
Summary
Dynamic manager at Kmart through leading teams both in the warehouse and on the shop floor having been in a leading role for over two years, excelling in both customer service, team leadership and ensuring tasks are being met to the highest standard. Enhanced efficiency through effective control of staff management. Skilled in decision-making and clear communication, fostering a productive work environment.
Overview
5
5
years of professional experience
Work History
Manager
Kmart
09.2022 - Current
- Supervised daily store operations to ensure efficient workflow and optimal customer service.
- Implemented inventory control measures, reducing stock discrepancies and improving accuracy.
- Coordinated with department managers to streamline processes and improve overall store efficiency.
- Conducted regular performance evaluations, providing constructive feedback to foster employee growth.
- Addressed customer inquiries and resolved issues promptly, enhancing customer satisfaction levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Coffee Machine Technician
Coffee Machine Technologies
10.2020 - 02.2023
- Operated and maintained machinery to ensure optimal performance and reliability.
- Conducted routine inspections and troubleshooting to identify and resolve equipment issues.
- Assisted in implementing preventive maintenance schedules to enhance machine longevity.
- Collaborated with team members to improve workflow efficiency and reduce downtime.
Education
Bachelor Of Education - Education
Monash University
Clayton, VICSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Goal setting
- Clear communication
Timeline
Manager
Kmart
09.2022 - Current
Coffee Machine Technician
Coffee Machine Technologies
10.2020 - 02.2023
Bachelor Of Education - Education
Monash University
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