Riley Glynn
Prospect,SA
Summary
Dynamic leader with a proven track record at Lululemon, enhancing customer satisfaction through expert community building and guest engagement. Excelled in leadership roles, significantly raising team performance and customer service standards. Skilled in compiling financial data and mentoring, demonstrating a unique blend of empathetic leadership and strategic operational management. With a mindset particularly focused on community and how we can build as a company to assist others to chase their goals and reach heights that had not been dreamed.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Lululemon
10.2024 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager and other assistant managers to significantly raise customer satisfaction ratings.
- Maintained positive ambassador and guest relationships by supporting them in their communities either by attending or product seeding.
- Compiled financial data in compliance with budget to ensure smooth operations.
- Coached Educators in product specifications, and selling techniques, significantly increasing customer satisfaction ratings.
Key Leader
Lululemon
07.2024 - 10.2024
- Listened to and addressed customer concerns using creative problem-solving in accordance with store policies.
- Developed professional relationships to improve retention of key customers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained position as Community Run Lead by focusing community strategy on how to grow within the expanding Adelaide run comunity.
Mentor
Access4U
03.2021 - 10.2024
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Served as role model for clients by demonstrating strong values and ethical standards.
- Promoted positive relationships between clients and other peers and adults to encourage social resilience and connection.
- Served as a teacher to allow for growth in clients lives to become independent members of the community.
Educator
Lululemon
04.2024 - 07.2024
- Helped guests locate products and checked store system for product online to facilitate guests needs.
- Established rapport with customers using active listening and interpersonal skills.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Showed leadership by becoming Community Run Lead, to support growing run clubs and store strategy.
Education
Graduate Diploma - Counselling And Psychotherapy
University of Adelaide
Adelaide, SA11-2023
Bachelor - Psychological Science
University of Adelaide
Adelaide, SA06-2021
Completed Year 12 -
Tenison Woods College
Mount Gambier12-2016
Skills
- Guest engagement
- Community building
- Leadership and team building
- Proactive and organised
- Understanding and empathetic
- Ability to receive and give timely feedback
Accomplishments
- St Mark's College (2018) - Most outstanding first-year student. Given to the first-year student that had contributed the most to the college over the year through participating in sports, volunteering with the charitable foundation, and maintaining a good academic record.
- St Mark's College (2020) - Collegians Prize. Received for being the collegian who had made the most impact over their time at college, through community building, service to the college, participating in sports, and volunteering in the community.
Timeline
Assistant Store Manager
Lululemon
10.2024 - Current
Key Leader
Lululemon
07.2024 - 10.2024
Educator
Lululemon
04.2024 - 07.2024
Mentor
Access4U
03.2021 - 10.2024
Graduate Diploma - Counselling And Psychotherapy
University of Adelaide
Bachelor - Psychological Science
University of Adelaide
Completed Year 12 -
Tenison Woods College
Similar Profiles
Merve BekarogluMerve Bekaroglu
Senior Quality Development Technician- Women's Performance Bottoms at LululemonSenior Quality Development Technician- Women's Performance Bottoms at Lululemon
Owen PadilloOwen Padillo
Warehouse Associate at LululemonWarehouse Associate at Lululemon
Matthew WoodardMatthew Woodard
Assistant Manager of Operations at LululemonAssistant Manager of Operations at Lululemon