Summary
Overview
Work History
Education
Skills
Timeline
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Riley Halliwell

Labrador,QLD

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Hotel Coordinator

Q Stay
09.2020 - Current
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Communicated with clients to understand property needs and preferences.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Managed maintenance team of Number employees and coordinated repair schedule according to priority level.
  • Liaised with owners and agents daily

Cashier Assistant

Origin Kebabs
Loganholme, QLD
2019.05 - 2020.10
  • Met customer needs through polite, friendly and attentive service.
  • Worked with other associates to support cashiers and management needs.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Operated cash register to record transactions accurately and efficiently.

Team leader

Bucking Bull
Loganholme, QLD
2016.05 - 2019.08
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Trained newly hired employees on routine tasks and customer service.
  • Performed food preparation responsibilities to meet franchise standards
  • Promptly resolved customer complaints, escalating major issues to owner
  • End of day till count

Education

Certificate III In Business -

TAFE Queensland
2021

QCE Graduate -

South East Learning College

Certificate III in Hospitality -

Edit Later

Skills

  • Complex Problem-Solving
  • Outstanding Communication Skills
  • Staff Training
  • Ability to work under pressure in a fast pace environment
  • Leadership Skills
  • Attention to detail

Timeline

Hotel Coordinator

Q Stay
09.2020 - Current

Cashier Assistant

Origin Kebabs
2019.05 - 2020.10

Team leader

Bucking Bull
2016.05 - 2019.08

Certificate III In Business -

TAFE Queensland

QCE Graduate -

South East Learning College

Certificate III in Hospitality -

Edit Later

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Riley Halliwell