Riley Head
Gold Coast,QLD
Summary
I like to think of myself as quite compassionate person, whether that be working with the current ASD or mental health clients I have or within golf industry. I love the idea of exploring different cultures and understanding how different parts of the world communicate, therefore my travelling past and work life balance has led me to being a flexible worker, patient with whatever cards I get dealt and be there for anyone who needs help. An opportunity to Support work in 2021 has led me to applying for a career changer, where I see my full potential learning and understanding how children with special needs require our attention to enhance daily life skills. After working with kids i moved into houses and helping people out of home reach their ndis goals. 2 and a half years later i am fullfilled with what i am doing and its time to move on and try something different or go and complete my studies which got put on hold to travel between 2019 - 2021.
Overview
8
8
years of professional experience
Work History
Disability Support & Mental Health
Accordcare
02.2023 - Current
- Community access and provide support for public transport to events and clients goals
- Sleepover's and long hours
- work within the Ndis careplan parameters to enhance daily living skills to client and support independent living
- Work alongside a niche group of workers to facilitate an Autism Client and help manage his first time out of home
- Provide support within the mental health scene
- Community access for a mental health client to enhance independence
Support Worker
Self-Managed NDIS Participant
07.2021 - Current
- Helped children manage and reach individual goals, supporting independent progression and social skills
- Transported clients to appointments, shopping venues, sporting activities and entertainment events
- Extra-Curricular learning to help maintain and improve academic education.
Support Worker
Establishing Care
11.2022 - 02.2023
- Working closely with an Autism, verbal and violent client to enhance daily living skills, manage routine and goals setting general life skills
- Administering Medication and Daily Documentation
- Reporting notes daily for staff, company and practitioner for behavior reports and occupation therapy assessments
- SIL housing and sleepover shifts
- Domestic duties and hygiene practices with client
- Weekly shopping and outdoor activities with client.
Rideshare Driver
Self-employed
08.2021 - 11.2022
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service
- Cleaned and sanitized regularly
- Platform used for networking and gaining new clients for when ready to go out into the workforce in a support worker role or possibly school employment.
Golf and Sports Attendant
RACV Royal Pines Resort Gold Coast
11.2018 - 12.2021
- Carried out day-to-day duties for Golf Operations
- Demonstrated respect, friendliness and willingness to help wherever needed for customers
- Worked flexible hours; night, weekend, and holiday shifts
- Stayed on the books when I did my working holiday and started within a couple of weeks of returning.
Door Host
Blacks Pub Whistler (Gibbons)
08.2020 - 03.2021
- Rearranged tables and chairs for large parties and retrieved high chairs for children
- Opened and closed seating sections according to volume of guests
- Seated patrons based on guest preferences and seating availability
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
- Manage Open-Table for guests and seating arrangements for staff and restaurant turnover.
Lift Operations
Vail Resorts Inc
01.2020 - 08.2020
- Developed and maintained courteous and effective working relationships with foreign nationalities who were on working holiday visas
- Develop excellent guest management skills for safe chair lift and gondola operations through training and O,H and S protocols
- Maintain accurate records of all start-stop procedures for maintenance of a safe working and leisurely environment for workers and guests.
Bar Operations
Gold Coast Turf Club
02.2016 - 06.2017
- Overseeing operations on our Saturday race day and resolving issues for bar catering and staff
- Closed out cash register and prepared cashier report at close of business
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Casual employment turned into full-time employment very quickly
- Day to day bar management duties.
Education
Bachelor of Business: International Tourism And Hotel Management -
Griffith University
Gold Coast, QLDDiploma of Golf Management: Golf Management -
PGA Australia - PGA Sanctuary Cove Golf And Country Club
11.2015
Skills
- 1 on 1 supervision
- Daily Living Requirements
- Youth Services
- Lifestyle Support
- Household Management
- Attention to detail
- First Aide & CPR
- Working with Children's Blue Card
- NDIS Worker Screening Yellow Card
References
Working with Children
Jeff White 0419480034
Janice Burt, Janice@fourcornercoaching.com.au
0420942669
Royal Pines Resort
Nathan Mcconnell 0434839319
Blacks Pub Whistler
Chad Millett GM
junior@gibbonswhistler.com
Aaron Nye AGM
aaron@gibbonswhistler.com
Whistler Blackcomb Vail
Christie Barbour Lift Operations
Manager
cbarbour@vailresorts.com
Establishing Care
info@establishingcare.com.au
1300 229 903
Paula Messow GM
paula@establishingcare.com.au
Ben Shiel - Support staff colleague
0422213069
Carl Bojovich – Support staff colleague
0431159328
Accordcare
Priscilla Segun, Support coordinator
Priscilla.segun@accordcare.com.au
Craig Stjohn, Team Leader
Craigsaintjohn@gmail.com
Timeline
Disability Support & Mental Health
Accordcare
02.2023 - Current
Support Worker
Establishing Care
11.2022 - 02.2023
Rideshare Driver
Self-employed
08.2021 - 11.2022
Support Worker
Self-Managed NDIS Participant
07.2021 - Current
Door Host
Blacks Pub Whistler (Gibbons)
08.2020 - 03.2021
Lift Operations
Vail Resorts Inc
01.2020 - 08.2020
Golf and Sports Attendant
RACV Royal Pines Resort Gold Coast
11.2018 - 12.2021
Bar Operations
Gold Coast Turf Club
02.2016 - 06.2017
Bachelor of Business: International Tourism And Hotel Management -
Griffith University
Diploma of Golf Management: Golf Management -
PGA Australia - PGA Sanctuary Cove Golf And Country Club
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