Riley-John Dawson
Kinross,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Village Administrator
Sodexo Remote Sites
08.2022 - Current
- Maintained transparent governance practices by ensuring proper documentation and record-keeping procedures were followed.
- Served as a liaison between elected officials, staff members, and constituents to address concerns or inquiries in a timely manner.
- Streamlined village operations by implementing efficient processes and procedures.
- Managed multiple projects simultaneously, resulting in timely completion and under budget expenditures.
- Enhanced community engagement through the development of communication channels and public events.
- Coordinated emergency management efforts, enhancing preparedness and response capabilities within the community.
Bar & Retail Assistant Supervisor
Sodexo Remote Sites
02.2022 - 08.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Conducted the training all new employees, contributing to the development of a knowledgeable workforce.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
Housekeeping Assistant Supervisor
Sodexo Remote Sites
02.2021 - 02.2022
- Enhanced guest satisfaction by providing thorough and efficient cleaning services in guest rooms and common areas.
- Proactively addressed potential housekeeping issues by conducting regular inspections and initiating corrective actions as needed.
- Provided exceptional service during high-occupancy periods, maintaining quality standards despite increased demands.
- Demonstrated attention to detail when performing deep-cleaning tasks, resulting in outstanding room condition upon completion.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Store Manager
Liquorland
08.2017 - 02.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted all hiring, training and mentoring of new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth in compliance with Australian Liquor Licencing guidelines.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Store Manager
House Pty Ltd
04.2012 - 08.2017
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Assistant Restaurant Manager
Grill'd
02.2009 - 04.2012
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
Education
High School Diploma -
Banora Point High School
10.2008
Skills
- Snake Handler (Animal Ark)
- Certificate II: Customer Contact
- Certificate III: Hospitality
- Approved Manager
- RSA
- RSG
- White Card
- Excel
- INX (InFlight)
- Serco
References
- Matthew Coleman, Area Manager, Liquorland
- Debra Korewha, Housekeeping Supervisor, Sodexo
- Megan Checkett, Store Manager, House PTY LTD
Timeline
Village Administrator
Sodexo Remote Sites
08.2022 - Current
Bar & Retail Assistant Supervisor
Sodexo Remote Sites
02.2022 - 08.2022
Housekeeping Assistant Supervisor
Sodexo Remote Sites
02.2021 - 02.2022
Store Manager
Liquorland
08.2017 - 02.2021
Assistant Store Manager
House Pty Ltd
04.2012 - 08.2017
Assistant Restaurant Manager
Grill'd
02.2009 - 04.2012
High School Diploma -
Banora Point High School
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