Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Riley Lawson

Hawthorn East,VIC

Summary

Industrious Bartender with broad experience in variety of bars. Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Runner

Domino’s Wangaratta
Wangaratta, Victoria
03.2017 - 03.2021
  • As a Shift Runner at Domino’s I am responsible for ensuring that all customers that order are satisfied with their purchase and receive a quality product.
  • I also assist daily food preparation, as well as making making and cutting pizzas,, handling money, answering orders over the phone and assisting other workmates with any enquiries or problems Key Responsibilities.
  • Serving Customers.
  • Handling money.
  • Preparation of food.
  • Delegated tasks to employees and monitored activities and task completion.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Counted cash drawer at end of shift and prepared bank deposits.
  • Answered questions about menus, giving guests list of items included in dishes when asked.
  • Wiped counters and tables to remove dirt and food and maintain clean environment for guests.

Bartender

The Pinsent Hotel
Wangaratta, VIC
07.2019 - 12.2021
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered inventory to meet expected demand with adequate stock.
  • Poured wine, beer and cocktails for patrons.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Prepared new garnishes, juices and other perishables daily.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Created unique cocktails for special events.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Used POS system to input orders, create checks and issue receipts.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Bartender

Balaclava Hotel
St Kilda East, VIC
01.2022 - Current
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Ordered inventory to meet expected demand with adequate stock.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Prepared new garnishes, juices and other perishables daily.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.

Gaming and Bar Supervisor

Angel Malvern
Malvern, VIC
12.2022 - 04.2023
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Converted currency into requested combinations of bills and coins for patrons.
  • Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Collected and organized daily till totals and tips.

Gaming Supervisor/Graveyard Supervisor

Tower Hotel
Hawthorn East, VIC
04.2023 - Current
  • Monitored gaming activities and ensured compliance with established rules and regulations.
  • Supervised staff, provided training and handled employee relations issues as needed.
  • Ensured that all machines were functioning properly and promptly reported any malfunctions or technical problems to appropriate personnel.
  • Provided assistance to customers in understanding games rules and regulations when necessary.
  • Educated team members on proper procedures related to security measures.
  • Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
  • Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.

Education

Year 12 VCE -

Wangaratta High School
Wangaratta
12.2018

Skills

  • Suggestive selling
  • Maintaining glassware stock
  • Outstanding customer service
  • Safe serving knowledge
  • Proficient in mixology
  • Maintaining a clean bar
  • Food service
  • Processes and Procedures
  • Good Work Ethic
  • Computer Skills
  • Customer Service
  • Team Management

References

Kilda

REFERENCES

Danijel Kovincic – Store Franchisee of Wangaratta Domino’s (04)01 506 206

Peita Reid - Manager at The Pinsent Hotel (04)10 633 231

Nadia Couch - Old manager at The Pinsent Hotel (04)09 058 871

Jacob Williams - Venue Manager at the Angel Malvern (04)78 680 954

Kjell Johansson - Previous Gaming supervisor at the Tower Hotel (04)16 026 409

Certification

  • Gaming License - Jan 2023
  • Gaming modules 1 & 2
  • TAB Basics - December 2022

Timeline

Gaming Supervisor/Graveyard Supervisor

Tower Hotel
04.2023 - Current

Gaming and Bar Supervisor

Angel Malvern
12.2022 - 04.2023

Bartender

Balaclava Hotel
01.2022 - Current

Bartender

The Pinsent Hotel
07.2019 - 12.2021

Shift Runner

Domino’s Wangaratta
03.2017 - 03.2021

Year 12 VCE -

Wangaratta High School

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