Summary

Work History

Education

Skills

Interests

Timeline

Riley MacFarlane

Waitress / Audio Engineer

Wollongong,NSW

Summary

Cheerful People-Person offering 5+ years of experience in hospitality, working at a fast-paced cafe for 1+ years after passionately studying Hospitality in School. Looking to change from audio-engineering into a more people-centric Industry where face-to-face interactions are plentiful. Possessing high trainability, a keen eye for detail, commitment to learning and an eagerness to be part of a fast-moving and tight knit team. While always maintaining a professional and happy manner, I am known for delivering speedy service to customers to maximise satisfaction, while maintaining composure and accuracy during high-traffic times. Knowledge of POS systems, food safety and hygiene measures, with a proven history of conflict resolution and excellent customer service skills. I eagerly look forward to working as part of a team.

Work History

Audio Engineer

FITH Studios

Thirroul , NSW

2018.05 - Current

Prepared for recording sessions by selecting and setting up microphones.
Collaborated with Several bands per Fortnight to determine project scopes and set milestones.
Created and maintained sound libraries and set up ambient sound microphones for crowd and cage.
Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
Maintained and repaired all sound equipment, including Neumann Microphones and TLA Consoles.
Performed high-quality recording, mixing, mastering, sound design and production in locally-based professional studio.
Worked with video editors to synchronize audio with video segments.

Head Waitress

R & R Cafe Thirroul

Thirroul , NSW

2017.01 - 2018.03

Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Displayed enthusiasm and promoted Personable interactions with customers, successfully increasing referrals and walk-in business.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and Coffee beans that we were trialing.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

Year 10 Certificate -

Bulli High School

Bulli

2011.01 - 2014.12

High School Diploma -

Five Islands Secondary College

Port Kembla

2015.01 - 2017.12

CERT IV in Veterinary Nursing - Veterinary Nursing

Open Colleges

Sydney

2017.01 - 2020.01

RSA -

Barmax

Wollongong

2017.01 - 2017.01