Summary
Work History
Education
Skills
Interests
Timeline
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Riley MacFarlane

Waitress / Audio Engineer
Wollongong,NSW

Summary

Cheerful People-Person offering 5+ years of experience in hospitality, working at a fast-paced cafe for 1+ years after passionately studying Hospitality in School. Looking to change from audio-engineering into a more people-centric Industry where face-to-face interactions are plentiful. Possessing high trainability, a keen eye for detail, commitment to learning and an eagerness to be part of a fast-moving and tight knit team. While always maintaining a professional and happy manner, I am known for delivering speedy service to customers to maximise satisfaction, while maintaining composure and accuracy during high-traffic times. Knowledge of POS systems, food safety and hygiene measures, with a proven history of conflict resolution and excellent customer service skills. I eagerly look forward to working as part of a team.

Work History

Audio Engineer

FITH Studios
Thirroul, NSW
05.2018 - Current
  • Prepared for recording sessions by selecting and setting up microphones.
  • Collaborated with Several bands per Fortnight to determine project scopes and set milestones.
  • Created and maintained sound libraries and set up ambient sound microphones for crowd and cage.
  • Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
  • Maintained and repaired all sound equipment, including Neumann Microphones and TLA Consoles.
  • Performed high-quality recording, mixing, mastering, sound design and production in locally-based professional studio.
  • Worked with video editors to synchronize audio with video segments.

Head Waitress

R & R Cafe Thirroul
Thirroul, NSW
01.2017 - 03.2018
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Displayed enthusiasm and promoted Personable interactions with customers, successfully increasing referrals and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and Coffee beans that we were trialing.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

Year 10 Certificate -

Bulli High School
Bulli
01.2011 - 12.2014

High School Diploma -

Five Islands Secondary College
Port Kembla
01.2015 - 12.2017

CERT IV in Veterinary Nursing - Veterinary Nursing

Open Colleges
Sydney
01.2017 - 01.2020

RSA -

Barmax
Wollongong
01.2017 - 01.2017

Skills

Verbal Communication

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Interests

Live music and Music Production

Bartending

Animal health and Wellbeing

Surfing

Drawing and Painting

Timeline

Audio Engineer

FITH Studios
05.2018 - Current

Head Waitress

R & R Cafe Thirroul
01.2017 - 03.2018

CERT IV in Veterinary Nursing - Veterinary Nursing

Open Colleges
01.2017 - 01.2020

RSA -

Barmax
01.2017 - 01.2017

High School Diploma -

Five Islands Secondary College
01.2015 - 12.2017

Year 10 Certificate -

Bulli High School
01.2011 - 12.2014
Riley MacFarlaneWaitress / Audio Engineer