Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Riley Maciejewski

Hervey Bay,QLD

Summary

Accomplished Sales Consultant/Acting-Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Consultant/Acting-Store Manager

Bristol Paints Hervey Bay
10.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Accurately mix, tint, and colour match colours and paint, as per customer orders.
  • Training and Development of staff to ensure all needs and knowledge is kept up to date.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Managed and motivated employees to be productive and engaged in work.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Open and close of store, as well as PPG Point of Sale system, and the security of cash.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
  • Completed store opening and closing procedures and balanced tills.
  • Built relationships with customers to encourage repeat business.
  • Bank all cash at the start of each week.

Customer Service Team Member

KFC Restaurant
11.2021 - 10.2022
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

Certificate III in Hospitality - Statement of Attainment Only.

Club Training Australia
CTA, Brisbane
2022

Skills

  • Computer Skills
  • Problem-Solving
  • Recordkeeping
  • Data Entry
  • Supervision and Leadership
  • Cultural Awareness
  • Verbal Communication
  • Organization and Time Management
  • Flexible and Adaptable
  • Multitasking
  • First Aid/CPR
  • Customer Relations

Certification

  • SITHFAB002 Provide responsible service of alcohol
  • BSBWOR203 Work effectively with others
  • SITHIND002 Source and use information on the hospitality industry
  • SITXCOM002 Show social and cultural sensitivity
  • HLTAID011 Provide First Aid
  • SIRXPDK001 Advise on products and services
  • SITXCCS002 Provide visitor information
  • SITXFIN001 Process financial transactions
  • SITXFSA001 Use hygienic practices for food safety
  • SITXFSA002 Participate in safe food handling practices
  • HLTAID009 Provide cardiopulmonary resuscitation
  • HLTAID010 Provide basic emergency life support
  • HLTAID011 Provide First Aid
  • General Construction Induction card (White Card)

Timeline

Sales Consultant/Acting-Store Manager

Bristol Paints Hervey Bay
10.2022 - Current

Customer Service Team Member

KFC Restaurant
11.2021 - 10.2022

Certificate III in Hospitality - Statement of Attainment Only.

Club Training Australia

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Riley Maciejewski