Riley Maciejewski
Wynnum,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
PPG Industries Australia
Taubmans Professional Paint Centre Redcliffe
12.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Store Manager
Bristol Paints Hervey Bay
Hervey Bay, QLD
10.2022 - 12.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Service Team Member
KFC Australia
Hervey Bay, QLD
11.2021 - 09.2022
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Trained newly hired employees on routine tasks and customer service.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Processed orders on POS system and accepted cash and charge payments.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Urangan State High School
Urangan, QLDSkills
- Strong Leadership
- Effective Communication
- Team Coordination
- Managing Staff
- Customer Service Expertise
- Product and Service Knowledge
- Product Branding
- Money Handling
- Team Motivation
- Store Opening and Closing Procedures
- Goals and Performance
- Employee Terminations
- Telephone Etiquette
Certification
- BSBWOR203 Work effectively with others
- SITHIND002 Source and use information on the hospitality industry
- SITXCOM002 Show social and cultural sensitivity
- SIRXPDK001 Advise on products and services
- SITXCCS002 Provide visitor information
- SITXFIN001 Process financial transactions
- SITXFSA001 Use hygienic practices for food safety
- SITXFSA002 Participate in safe food handling practices
- HLTAID009 Provide cardiopulmonary resuscitation
- HLTAID010 Provide basic emergency life support
- HLTAID011 Provide First Aid
- SITHFAB002 Provide responsible service of alcohol
References
Alicia Hall
KFC Shift Supervisor
0490 838 531
Nathan Beadmore
Store Manager Crowies Paints
0431 029 601
Timeline
Assistant Store Manager
PPG Industries Australia
12.2023 - Current
Store Manager
Bristol Paints Hervey Bay
10.2022 - 12.2023
Customer Service Team Member
KFC Australia
11.2021 - 09.2022
Urangan State High School