Summary
Overview
Work History
Education
Skills
References
Timeline
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Riley Mayer

Sydney,NSW

Summary

Dynamic hospitality professional with a proven track record at multiple dining venues and private events, excelling in upselling and customer service. Skilled in creating personalized dining experiences and fostering strong client relationships, significantly enhancing guest satisfaction. Demonstrates exceptional teamwork and organizational skills, ensuring seamless service delivery and operational efficiency. I am very detailed oriented and am extremely adaptable to fit any role that is needed.

Overview

6
6
years of professional experience

Work History

Yatch and Golf Club Service Team Member

Tarratine Club of Dark Harbor
Islesboro, Maine
06.2024 - 08.2025
  • Seasonal job in which I delivered personalized dining experiences for high-profile clients, ensuring impeccable service standards and attention to detail.
  • Set up bar for service as well as private events. Bar duties included: making a variety of cocktails, providing wine pairings with meals, and offering fast drink service during events of over 300 people
  • Build and maintain strong relationships with members, providing tailored recommendations to enhance their dining experience. Memorized drink orders and last names for over 100 members.

Guest Services Agent

Fitzroy Island
Cairns, QLD
01.2025 - 03.2025
  • Registered guests into the computer system accurately and efficiently.
  • Greeted guests with a friendly and welcoming attitude.
  • Updated daily records such as occupancy reports, registration cards.
  • I became proficient in the hotel's CMS quickly.

Food and Beverage Attendant

Fitzroy Island
Cairns , QLD
11.2024 - 03.2025
  • Worked at a 4 star resort in which I provided service to the resort guests through breakfast and lunch buffet as well as fine dining dinner service.
  • Promoted to supervisor in which I oversaw the entire service during that shift as well balancing the cash drawer at the end of the day.
  • Operated hand-held POS system in order to charge people and for the kitchen to receive the orders

Server and Bartender

Anejo Concina
Ponte Vedra, Florida
05.2023 - 06.2024
  • Act as a brand ambassador for the restaurant by providing exceptional customer service and promoting a positive image of the establishment
  • I memorized a list of over 20 margaritas/cocktails to make during service.
  • Fulfilled opening and closing duties as a bartender and server.
  • Efficiently judged when customers needed to be cut off, and successfully did so in a respectable manner.

Server/Bartender

Salt Life Food Shack
Jacksonville Beach, Florida
07.2019 - 09.2023
  • Provide exceptional customer service by anticipating and fulfilling the needs of guests, ensuring their satisfaction and repeat business
  • Promote and upsell specialty drinks and menu items to increase customer satisfaction and revenue at Salt Life Food Shack
  • Maintain a clean and organized work area to ensure a safe and efficient environment for both staff and customers at Salt Life Food Shack

Education

Bachelor's Degree - Marketing

Florida State University
Tallahassee, Florida
05.2023

Skills

  • Upselling
  • Customer Service
  • Fast Learner
  • Teamwork
  • Sales
  • Multitasking
  • Event Planning
  • Organizational Skills
  • Strong work ethic

References

  • Irina Bantas, Tarratine Yacht Club, irinelubantas1@gmail.com, +1 978-326-8817
  • Ariel Nardon, Fitzroy Island, +61 455 046 175 , resort.fos@fitzroyisland.com

Timeline

Guest Services Agent

Fitzroy Island
01.2025 - 03.2025

Food and Beverage Attendant

Fitzroy Island
11.2024 - 03.2025

Yatch and Golf Club Service Team Member

Tarratine Club of Dark Harbor
06.2024 - 08.2025

Server and Bartender

Anejo Concina
05.2023 - 06.2024

Server/Bartender

Salt Life Food Shack
07.2019 - 09.2023

Bachelor's Degree - Marketing

Florida State University

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Riley Mayer